Thank you for your patience. ITS has now resolved the Application Navigator and Banner Admin Pages outage. If you continue to experience issues, please contact the support center at 515-271-3001 or visit service.drake.edu/its to report your issue. To receive outage notifications by text, opt in by texting DrakeITS2020 to phone number 226787. You first need...
At approximately 7 a.m., ITS was made aware of an Application Navigator and Banner Admin Page outage. This is affecting any access to Banner Admin Pages. ITS is diligently working towards a resolution. We will provide updates and will let you know when this outage has been resolved. Thank you for your patience. To receive...
According to Microsoft the issues that were preventing users from accessing systems including Teams have been resolved. They announced, “We’ve successfully resolved the issue that was causing residual impact for SharePoint Online and we’ve confirmed that all Microsoft 365 services have returned to a healthy state.” If you continue to experience issues, please contact the...
Microsoft has determined the cause of the issues accessing their services and is working towards resolution. Access to Microsoft services including Teams and Outlook is recovering for many users. We will let you know when Microsoft announces that this issue has been fully resolved. Thank you for your continued patience.
ITS has just learned that Microsoft is investigating an issue which is causing some users to be unable to access Microsoft 365 services and features. Some campus users have reported that they are having sporadic access issues to Microsoft Teams or other Microsoft systems. As more information becomes available from Microsoft we will provide additional...
ITS was just made aware that due to vendor maintenance in our IT Service Portal that some students, faculty, and staff received survey requests for old requests made to ITS staff. These surveys were sent out automatically by our ticketing system and can be safely ignored. We have fixed the setting that was responsible for...
At 9 a.m., ITS was made aware of a sporadic Banner Administrative Pages outage. There was a small configuration error that was fixed within 15 minutes of the first report. If you continue to experience issues, please contact the support center at 515-271-3001 or visit service.drake.edu/its to report your issue.
A collaboration among Drake University, Valparaiso University, the University of Evansville (UE) and North Central College has received a total of $10 million in grant funding from Lilly Endowment Inc. through the competitive Phase 3 of its initiative, Charting the Future of Indiana’s Colleges and Universities. The grant will support the establishment of a shared,...
ITS is making updates to the Citrix Virtual Apps and Desktops (VDI) environment. As a result, access to virtual applications and desktops (e.g., CBPA Desktop) from Citrix Workspace or through https://vdi.drake.edu may be intermittently unavailable between 8 and 10 p.m. this evening. This maintenance is being performed to enhance individual services and ensure continued support. We appreciate...
Database maintenance will be from 6 to 9 a.m. this coming Saturday, March 20. This will affect your ability to log into all Drake systems including email, myDrake, MyDUSIS, Blackboard, and Banner. For a full schedule of maintenance dates for 2021 please see www.drake.edu/its/maintenanceschedule/.