ITS staff applied a back-end change to address last week’s Blackboard issue, but missed a step in the process and unintentionally caused today’s issue. Our team has identified the error, corrected the process, and restored all students to their courses. We’re also taking steps to review our procedures to avoid a similar situation in the...
Category: ITS News & Announcements
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Course Enrollment Issues
Around 1:30 p.m., ITS was made aware of an issue causing all students enrolled in summer classes to no longer have access to their Blackboard courses. ITS is diligently working towards a resolution. We will provide updates and will let you know when this issue has been resolved. Thank you for your patience. To receive...
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Planned myDrake update July 21 – 28
From July 21 – 28, ITS will be performing updates to the myDrake website. If you would like to request a myDrake change, please plan to do so before or after this change freeze. The updates will be completed July 27 from 7:00 – 8:00 pm. Please allow up to one hour for potential service...
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Reminder: ITS routine maintenance tonight
Systems supported by ITS may be unavailable due to routine maintenance beginning at approximately 9:00 p.m. tonight until 1:00 a.m. tomorrow morning. For a full schedule of maintenance dates for 2022 please see www.drake.edu/its/maintenanceschedule/.
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Blackboard Course Issue Resolved
Thank you for your patience. ITS has now resolved the issue that was causing summer students to no longer be enrolled in their Blackboard courses. If you continue to encounter issues, please visit service.drake.edu/its to report a “Blackboard Learn Ultra Issue” or call the support center at 515-271-3001. To receive outage notifications by text, opt in by...
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Blackboard Course Issue
Around 5:30 p.m., ITS was made aware of an issue causing all students enrolled in summer classes to no longer have access to their Blackboard courses. ITS is diligently working towards a resolution. We will provide updates and will let you know when this issue has been resolved. Thank you for your patience. To receive...
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Self Service interruption resolved
Ellucian has resolved the issue with Self Service. The Self Service dashboard is now accessible to all users. Thank you for your patience. If you continue to have issues accessing Banner Self Service, submit a ticket at service.drake.edu/its, call 515-271-3001, or visit the lower level of Carnegie Hall.
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Self Service interruption
As of 11:30 am, ITS became aware of an Ellucian issue with Self Service. Users are not able to access Self Service through the Commonly Used Apps section of myDrake. The Self Service dashboard is still accessible through Drake-hosted platforms such as the employee and student dashboards. As Ellucian works to resolve this issue, ITS...
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Eduroam certificate update July 8
As of July 8 at 7:00 a.m., ITS will be performing routine annual certificate updates to the eduroam network. When prompted, please click “continue” to be connected to the network. Thank you for your cooperation. If you experience connection issues, please submit a ticket at service.drake.edu/its, call 515-271-3001, or visit the lower level of Carnegie...
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Planned database maintenance July 9
On July 9, ITS will be performing required patching and updates to the Oracle Database. From 7 – 9 a.m. on July 9, services like Self Service, Admin Pages, Workflow, eTranscripts, ProcessMaker, TouchNet, and other connected systems will be temporarily unavailable. We appreciate your cooperation and patience while we perform this necessary maintenance to ensure...