Author: Becky Klein (Becky Klein)

ITS will be making upgrades to our INB and MyDUSIS servers. As a result, access to Banner INB forms and MyDUSIS will be completely unavailable on Sunday, Sept. 9 between 6 and 9 p.m. This upgrade will patch a critical security vulnerability. We appreciate your patience while we perform this vital work.

ITS staff has been working closely with impacted individuals to ensure the safety of campus and personal data. We are continuing to actively monitor our systems and block malicious messages. We ask, however, that you remain vigilant and report any suspicious emails that you receive. You can report emails by forwarding them to informationsecurity@drake.edu. When...

Early this morning, ITS staff became aware of a major phishing attack on campus. People are receiving emails that appear to be from Drake community members,. All of the emails have a similar format, but some minor language variations. The subject is “Re: Re” or “Re:” and then is followed by something that seems like...

ITS staff is continuing to work towards resolving the issue that is causing some parents to be unable to access their myDrake account. We are developing a solution, but in the meantime, parents can use blueView at https://blue.drake.edu. We will provide additional updates and will let you know when this issue has been resolved. If...

Need some extra assistance this weekend? The ITS and Student Services staff are here to help. There will be extra walk-in support hours Saturday, Aug. 25 and Sunday, Aug. 26  from 12-4 p.m. ITS Support is currently located on the second floor of Collier-Scripps and Student Services can be found in Hubbell North. Regular walk-in...

Sign up for one of the upcoming Tech Tuesday events. These 50 minute sessions will include time for Q&A and will provide you with resources to use technology more efficiently in your job (and possibly your life). Some Tech Tuesday topics are being offered twice, please register by session. Tuesday, August 28: Setting up Your...

Thank you for your patience. ITS has now resolved the Software Downloads (E-Academy) Outage. If you continue to experience issues, please contact the Support Center at 515-271-3001 or visit service.drake.edu/its to report your issue.

ITS has been made aware of a vendor outage affecting software downloads (E-Academy). Currently no one is able to log in and download software either through blueView or myDrake. If anyone attempts to access E-Academy they are unable to log in and see an error screen. ITS staff are working with our vendor towards a...

Each month we’ll have different topics designed to provide you with resources to use technology more efficiently in your job (and possibly your life). Some Tech Tuesday topics are being offered twice, please register by session. All sessions will be 50 minutes, including time for Q&A. UPCOMING DATES & TOPICS: Tuesday, August 21, 2018: Getting...

ITS was working on updating security certificates last week and we are still having some ongoing issues as a result. All systems are working, but you may encounter a message when logging into a Drake-connected site that says, “Your connection is not secure.” If you see this message, click the Advanced button and accept the...