Author: Becky Klein (Becky Klein)

ITS continues to work with Blackboard support to resolve the Grades Journey outage, however, the issue is not yet resolved. Because midterm grades are due Monday, please input your grades directly into MyDUSIS. If you have questions or concerns about grade submission, please contact the Registrar’s office at registrar@drake.edu.

ITS is aware of an outage of the Grades Journey tool. This tool pushes grades from Blackboard to MyDUSIS. ITS is diligently working towards a resolution with Blackboard Support, however we don’t know if this will be resolved before midterm grades are due on Oct. 22. In the meantime, you can enter your grades directly...

Our vendor partner, Kivuto, is making updates to their software. As a result, downloading software from the link in myDrake will be unavailable between 6 and 8 a.m. on Tuesday, October 16. We appreciate your patience while our vendor partner performs this necessary work. If you continue to have any issues after the planned maintenance...

Want to be notified of technology outages by text? Opt in by texting DrakeITS2018 to phone number 226787. Text messages will only be sent between the hours of 7:30 a.m. and 9 p.m. The list is cleared at the end of each academic year, so if you were signed up last year, please re-enroll. We...

Thank you for your patience. ITS has now resolved the Terminal Four outage. If you continue to experience issues, please contact the Support Center at 515-271-3001 or visit service.drake.edu/its to report your issue.

At 9 a.m., ITS was made aware of a Terminal Four outage. This is affecting back end access to the Drake website. The website is up and running, but authorized users cannot currently make changes. ITS is diligently working towards a resolution. We will provide updates and will let you know when this outage has...

In order for ITS campus technicians to better assist faculty and staff who use Drake-owned Windows computers, we are making a small change to our remote access capabilities. This change will align our Windows and Mac remote support processes. Currently, you must be signed into your PC and present to accept and acknowledge the on-screen...

These 50 minute professional development sessions for faculty and staff are designed to provide you with resources to help you use technology more efficiently in your job (and possibly your life). All sessions will include time for Q&A. Collaborative Instruction in the Classroom Tuesday, Oct. 2 at 2 p.m. Collaborative learning involves students working in...

As of tomorow morning, Sept. 20, blueView will no longer be available to campus. Start using the myDrake portal to access Banner Self Service (MyDUSIS), email, document sharing, and other key campus systems. Navigate to myDrake at my.drake.edu using your favorite browser today. And don’t forget to update any browser bookmarks or shortcuts. Not sure...

At 7:15 p.m. ITS was made aware of a multi-systems outage. This is affecting a number of campus systems including Slate and our IT service portal and is preventing our after-hours support calls from going through. ITS is diligently working towards a resolution. We will provide updates and will let you know when this outage...