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Author: Becky Klein (Becky Klein)

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ITS Alert

Mediacom service interruption

As of 10:00 a.m., ITS became aware of a Mediacom connection issue. Some users on Mediacom networks are not able to access the Citrix Remote Desktop. ITS will keep you informed as Mediacom works to resolve this issue. Thank you for your patience. To receive outage notifications by text, opt in by signing up through...

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ITS Alert

Citrix Remote Desktop planned upgrades Friday, July 28

On Friday, July 28, from 5:00 – 7:00 p.m., ITS will be performing necessary security upgrades to the Citrix Remote Desktop system. Please plan accordingly for service interruptions during this window. Additionally, please note that Banner access through Citrix will be unavailable. To access Banner, you must be connected to a secure Drake network. Thank...

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ITS Alert

Transact planned maintenance July 29

On Saturday, July 29 from 9:00 a.m. to 3:00 p.m., Transact will be performing necessary upgrades to their system, which impacts campus meal plans and Bulldog Bucks. Please note that Bulldog Bucks will not be in service during this window. Thank you for your cooperation. If you experience service interruptions outside this window, please call...

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ITS Alert

DUGuest Network Service Interruption Resolved

As of 11:00 a.m., the DUGuest wireless network outage has been resolved. Thank you for your patience as ITS worked to resolve this issue. If you continue to experience connection problems, call 515-271-3001, submit a ticket online at service.drake.edu/its, or visit the lower level of Carnegie Hall.

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ITS Alert

DUGuest Network Service Interruption

At 8 a.m., ITS became aware of an outage on the DUGuest wireless network. As a result, guests are not able to access the wireless network or Internet. Eduroam wireless network users are unaffected. ITS is diligently working towards a resolution. We will provide updates and let you know when this outage has been resolved....

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Course Enrollment Issue – RESOLVED

ITS staff applied a back-end change to address last week’s Blackboard issue, but missed a step in the process and unintentionally caused today’s issue. Our team has identified the error, corrected the process, and restored all students to their courses. We’re also taking steps to review our procedures to avoid a similar situation in the...

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ITS Alert

Course Enrollment Issues

Around 1:30 p.m., ITS was made aware of an issue causing all students enrolled in summer classes to no longer have access to their Blackboard courses. ITS is diligently working towards a resolution. We will provide updates and will let you know when this issue has been resolved. Thank you for your patience. To receive...

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ITS Alert

Planned myDrake update July 21 – 28

From July 21 – 28, ITS will be performing updates to the myDrake website. If you would like to request a myDrake change, please plan to do so before or after this change freeze. The updates will be completed July 27 from 7:00 – 8:00 pm. Please allow up to one hour for potential service...