As of 10:00 a.m., ITS became aware of a Mediacom connection issue. Some users on Mediacom networks are not able to access the Citrix Remote Desktop. ITS will keep you informed as Mediacom works to resolve this issue. Thank you for your patience. To receive outage notifications by text, opt in by signing up through...
On Friday, July 28, from 5:00 – 7:00 p.m., ITS will be performing necessary security upgrades to the Citrix Remote Desktop system. Please plan accordingly for service interruptions during this window. Additionally, please note that Banner access through Citrix will be unavailable. To access Banner, you must be connected to a secure Drake network. Thank...
On Saturday, July 29 from 9:00 a.m. to 3:00 p.m., Transact will be performing necessary upgrades to their system, which impacts campus meal plans and Bulldog Bucks. Please note that Bulldog Bucks will not be in service during this window. Thank you for your cooperation. If you experience service interruptions outside this window, please call...
As of 11:00 a.m., the DUGuest wireless network outage has been resolved. Thank you for your patience as ITS worked to resolve this issue. If you continue to experience connection problems, call 515-271-3001, submit a ticket online at service.drake.edu/its, or visit the lower level of Carnegie Hall.
At 8 a.m., ITS became aware of an outage on the DUGuest wireless network. As a result, guests are not able to access the wireless network or Internet. Eduroam wireless network users are unaffected. ITS is diligently working towards a resolution. We will provide updates and let you know when this outage has been resolved....
On July 27 from 8:00 pm – 1:00 am, the Event Management System will be undergoing system maintenance and will be unavailable. Thank you for your cooperation.
ITS staff applied a back-end change to address last week’s Blackboard issue, but missed a step in the process and unintentionally caused today’s issue. Our team has identified the error, corrected the process, and restored all students to their courses. We’re also taking steps to review our procedures to avoid a similar situation in the...
Around 1:30 p.m., ITS was made aware of an issue causing all students enrolled in summer classes to no longer have access to their Blackboard courses. ITS is diligently working towards a resolution. We will provide updates and will let you know when this issue has been resolved. Thank you for your patience. To receive...
From July 21 – 28, ITS will be performing updates to the myDrake website. If you would like to request a myDrake change, please plan to do so before or after this change freeze. The updates will be completed July 27 from 7:00 – 8:00 pm. Please allow up to one hour for potential service...
Systems supported by ITS may be unavailable due to routine maintenance beginning at approximately 9:00 p.m. tonight until 1:00 a.m. tomorrow morning. For a full schedule of maintenance dates for 2022 please see www.drake.edu/its/maintenanceschedule/.