ITS staff have corrected the issue affecting display names in Drake systems. While the underlying issue has been resolved, it may take 24 hours or longer for some applications, including Outlook and Teams, to display corrected names. During this time, some employees and student employees may continue to see incorrect display names. We’ll continue to...
ITS staff are aware of and investigating an issue affecting employee display names in Drake systems. Some employees may see their name displayed incorrectly, such as First Middle Name or First Middle Initial, Teams messages, Outlook emails, computer sign-in screens, Password Manager searches, and other University systems using display names. This issue is limited to...
ITS vendor partner ProcessMaker will be performing routine maintenance on the system this evening, Tuesday, October 6, starting around 6:45 p.m. and lasting approximately 8 hours. During this time, brief disruptions of a few minutes at a time may happen sporadically. Additionally, automated processes may be interrupted but will be queued to run after the...
ITS staff will be performing maintenance on our Oracle databases this Sunday, September 20 between 7–9 a.m. During this time, Drake systems including Self Service, Banner Admin Pages, ProcessMaker, eTranscripts, TouchNet, and others may be unavailable. This work is necessary to maintain the security of University data. If you experience issues after the maintenance is complete, contact...
ITS vendor partner ProcessMaker will be performing routine maintenance on the system the evening of Tuesday, September 15 starting around 6:45 p.m. and lasting approximately 8 hours. During this time, brief disruptions of a few minutes at a time may happen sporadically. Additionally, automated processes may be interrupted but will be queued to run after...
ITS is investigating a series of brief internet connectivity interruptions occurring today. These interruptions may cause Microsoft Teams calls, Azure Virtual Desktop (AVD) sessions, and other internet-dependent applications to disconnect unexpectedly. Current information indicates the impact is primarily affecting employee services, while student and guest internet access appears unaffected. ITS and our service provider are...
To help maintain the security and reliability of University systems, ITS has temporarily restricted off-campus access to PaperCut and Web Print. This change affects individuals who normally access PaperCut directly from off campus. Printing services remain available through the following methods: If you need to submit a print job while off campus, connect to the...
ITS vendor partner ProcessMaker will be performing routine maintenance on the system starting the evening of Tuesday, September 1 at 6:45 p.m. and lasting approximately 8 hours. During this time, brief disruptions of a few minutes at a time may happen sporadically. Additionally, automated processes may be interrupted but will be queued to run after...
As students, faculty, and staff return for the fall semester, we want to remind the campus community about a known issue related to a recent HP BIOS update that may affect some Drake-managed Windows computers. What you may see:• A blue screen with no text after restarting• A screen requesting a BitLocker recovery key While...
ITS staff will upgrade network switches in Cline Hall, the Cline Atrium, and Fitch Hall on Wed., August 12, as part of Drake’s ongoing Network Refresh Project. The work will begin at 1 p.m. and continue until completion later that evening. Internet access in these locations will be impacted during the upgrade. Individuals in Cline...