ITS has resolved the communication issue impacting TouchNet and Banner. Thank you for your patience. If you’re still experiencing issues, contact the ITS Support Center for help by visiting service.drake.edu/its, calling 515-271-3001, or visiting the lower level of Carnegie Hall with your device. To receive ITS news posts via email, opt in by completing this form. To receive SMS outage notifications,...
ITS staff are aware of and investigating an issue with communication between TouchNet and the Banner system. We’ll provide updates as we work to resolve this issue. If you’re being affected by this issue, contact the ITS Support Center by submitting a TouchNet Issue ticket, calling 515-271-3001, or visiting the lower level of Carnegie Hall with your device. To receive ITS news posts via email, opt in by completing this...
ITS vendor partner ProcessMaker will be performing routine maintenance on the system starting this evening, Tuesday, March 31, at 6:45 p.m. and lasting approximately 8 hours. During this time, brief disruptions of a few minutes at a time may happen sporadically. Additionally, automated processes may be interrupted but will be queued to run after the work is completed. If you...
ITS staff will be performing maintenance on our Oracle databases this Sunday, March 22 between 7 – 9 a.m. During this time, Drake systems including Self Service, Banner Admin Pages, ProcessMaker, eTranscripts, TouchNet, and others may be unavailable. This work is necessary to maintain the security of University data. If you experience issues after the maintenance...
Guest wireless network access has been restored following a configuration update. A new splash page now requires users to acknowledge the Acceptable Use policy before connecting. If you’re still experiencing connectivity issues, contact the ITS Support Center for help by visiting service.drake.edu/its, calling 515-271-3001, or visiting the lower level of Carnegie Hall with your device. To receive ITS news posts...
ITS vendor partner ProcessMaker will be performing routine maintenance on the system starting the evening of Tuesday, March 10 beginning at 5:45 p.m. and lasting approximately 8 hours. During this time, brief disruptions of a few minutes at a time may happen sporadically. Additionally, automated processes may be interrupted but will be queued to run after the work is completed....
ITS has resolved the network issues impacting campus earlier today. Thank you for your patience. If you’re still experiencing issues, contact the ITS Support Center for help by visiting service.drake.edu/its, calling 515-271-3001, or visiting the lower level of Carnegie Hall with your device. To receive ITS news posts via email, opt in by completing this form. To receive SMS outage notifications,...
ITS staff are aware of and investigating reports of wireless network issues in Howard, Meredith, and the Dial Center; some people are unable to connect to eduroam and DUGuest but are able to connect to the wired network. We’ll provide updates as we work to resolve this issue. If you’re experiencing this issue, contact the ITS Support...
ITS vendor partner ProcessMaker will be performing routine maintenance on the system starting this evening, Tuesday, February 24, at 5:45 p.m. and lasting approximately 8 hours. During this time, brief disruptions of a few minutes at a time may happen sporadically. Additionally, automated processes may be interrupted but will be queued to run after the work is completed. If you...
ITS vendor partner ProcessMaker will be performing routine maintenance on the system starting at 6:45 p.m. and lasting approximately 8 hours. During this time, brief disruptions of a few minutes at a time may happen sporadically. Additionally, automated processes may be interrupted but will be queued to run after the work is completed. If you experience issues after the maintenance is...