Zoom confirmed yesterday evening, Wed. April 16, that the issues with online meeting services were fixed and services were restored. If you’re still experiencing issues, they recommend flushing your DNS cache and reconnecting. For assistance with this task, contact the ITS Support Center by submitting a Video Conferencing Issue ticket, calling 515-271-3001, or visiting the lower...
ITS staff are aware of issues with Zoom online meeting services; some people may not be able to login, connect to online meetings, or similar. The official Zoom status webpage at https://status.zoom.us/ confirms the issue; Zoom staff are aware of and working to restore services. ITS does not have any way to fix the issue...
Drake’s Vendor partners at Panopto will perform database maintenance on Saturday, April 12 beginning at 9 a.m. and lasting approximately 3 hours. During this time, Panopto will be unavailable. This work is necessary to improve the stability and capacity of the overall Panopto system. If you experience issues after the maintenance is complete, contact the...
ITS staff and our vendor partner will be applying an update to the ProcessMaker system this evening (Fri., April 4) beginning at 6 p.m. and lasting approximately 30 minutes. During this time, some automated processes may be paused or delayed until after the maintenance work is complete. This work is necessary because of issues relating...
Lumen will be performing network maintenance on Wednesday, April 9 between 12 a.m. (midnight) and 6 a.m. During this time, the campus network should not be interrupted, and traffic should move over to our additional network providers. This essential work will replace damaged network fiber to restore a secure, stable network connection. NOTE: This maintenance...
ITS staff became aware around 2:30 p.m. that banner.drake.edu was unavailable for campus users. After investigation, we determined it was due to an inadvertent network setting change and have since corrected it to restore the site. If you’re experiencing technology issues, contact the ITS Support Center for help by visiting service.drake.edu/its, calling 515-271-3001, or visiting...
Mediacom will be performing network maintenance on Tuesday, March 25 between 12 a.m. (midnight) and 6 a.m. During this time, the campus network should not be interrupted, and traffic should move over to our additional network providers. This work will install important software updates to ensure a secure, stable network. If you experience issues after...
ITS staff will be performing maintenance on our Oracle databases this Sunday, March 23 between 7 – 9 a.m. During this time, Drake systems including Self Service, Banner, ProcessMaker, eTranscripts, and Touchnet may be unavailable. This work is necessary to maintain the security of University data. If you experience issues after the maintenance is complete,...
ITS staff will be performing maintenance on campus network equipment this Monday, March 17 starting at 10 p.m. During this time, the campus network may be unavailable for a few minutes as the updates are applied and the equipment is restarted. This work is necessary to keep our network secure. If you experience issues after...
The ProcessMaker vendor will be performing maintenance on the system tonight, Tuesday, March 11 starting at 6 p.m. and lasting approximately 8 hours. During this time, automated processes may be interrupted but will be queued to happen after the work is complete. If you experience issues after the maintenance is complete, contact the ITS Support...