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Author: Becky Klein (Becky Klein)

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ITS Alert

Resolved: eduroam Network Issue

ITS has resolved the eduroam network connectivity issue. Thank you for your patience. If you’re still experiencing issues, contact the ITS Support Center for help by visiting service.drake.edu/its, calling 515-271-3001, or visiting the lower level of Carnegie Hall with your device.  To receive ITS news posts via email, opt in by completing this form.  To...

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ITS Alert

eduroam Network Issues – Mon 8/25

ITS staff are aware of and investigating eduroam network connectivity issues; some people may experience being prompted to trust the certificate when trying to connect to eduroam. We’ll provide updates as we work to resolve this issue. If you’re being affected by this issue, contact the ITS Support Center by submitting a Network Issue ticket,...

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ITS Alert

Resolved: Self Service Performance Issues

Our vendor partner, Ellucian, has resolved the root cause of the Self Service performance issues and the site is working normally. If you’re still experiencing issues, contact the ITS Support Center for help by visiting service.drake.edu/its, calling 515-271-3001, or visiting the lower level of Carnegie Hall.  To receive ITS news posts via email, opt in...

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ITS Alert

Self Service Performance Issues: Aug 18

ITS staff were informed by Ellucian (our vendor partner for Banner and Self Service) that they are aware of and investigating degraded performance. Users may experience slow load times when accessing the system. We’ll provide updates on this issue as we receive them. If you’re being affected by this issue, contact the ITS Support Center...

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ITS Alert

Campus Network Interruption – Aug 14

ITS staff were completing work on the campus network in preparation for upcoming maintenance that inadvertently caused a brief interruption impacting both wired and wireless connections. We realized the issue quickly and were able to restore service within less than ten minutes. All network connectivity should be back to normal. If you’re experiencing technology issues,...

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ITS Alert

Power Outage – Thu 8/7/25

ITS staff became aware of a power outage around 10 p.m. last night impacting the Dial Center and causing numerous ITS services to be unavailable. FPM staff were able to restore power to the building so ITS staff could begin restarting services. Impacted systems included the drake.edu website, Banner, Self Service, eTranscripts, ProcessMaker, TouchNet, and...

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ITS News & Announcements

Recent Changes to Microsoft Outlook Spam Filtering 

Microsoft recently began moving suspicious emails to a “quarantine” area instead of users’ junk folders within Outlook. To view or release these messages, you’ll need to log in to a separate site at security.microsoft.com/quarantine.  To simplify message management while still protecting you, ITS staff members are working to make adjustments to these new settings so...

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ITS News & Announcements

Windows Update Process Changing Thu., Aug. 17

To improve security and keep devices up to date, ITS staff are changing how Windows updates are installed on University-issued computers. Starting this Thursday, August 17, Windows updates will automatically install after 5 p.m. If a restart is needed, you’ll have one week to complete it. This change shortens the update window from 28 days...

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ITS Alert

Website Issue – 7/8/25

ITS staff became aware of an issue with the www.drake.edu and news.drake.edu websites being unavailable both on and off campus. After a brief investigation, we were able to restore service. This issue did not impact any other services on campus.  If you’re experiencing technology issues, contact the ITS Support Center for help by visiting service.drake.edu/its,...

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Fiscal Year End Maintenance: 6/30 – 7/1

Due to required end of fiscal year maintenance, Banner Admin Pages, TouchNet, and portions of Self Service will be unavailable beginning at 3 p.m. on Monday, June 30, 2025 through 12:01 a.m. on Tuesday, July 1, 2025. We apologize in advance for any inconvenience you experience. If you experience issues after the maintenance is complete,...