ITS staff have rolled back a network change implemented last night after receiving reports this morning of varied network issues across campus. Most of these issues seem to be resolved after this rollback, but users on campus may need to restart their devices to refresh their connections. If you’re experiencing any network issues, contact the...
Due to the impending winter storm expected to impact Drake’s campus, the ITS Support Center in Carnegie Hall will be closed for walk-in support on Wednesday, Feb. 12th. All ITS staff, including Student Techs, will work remotely. If you need ITS support, submit a ticket at service.drake.edu/its or call 515-271-3001. ITS staff will provide remote...
ITS staff and our vendor partner, ellucian, have resolved an issue with attachments in Finance Self Service through WebXtender. If you’re still experiencing this issue, contact the ITS Support Center by submitting a myDrake/Self Service/Internal Site Issue ticket, calling 515-271-3001, or visiting the lower level of Carnegie Hall.
ITS staff will be performing routine maintenance tonight between 9 p.m. – 1 a.m. During this time, ITS supported systems may be unavailable. If you experience issues after the maintenance is complete, contact the ITS Support Center for help by visiting service.drake.edu/its, calling 515-271-3001, or visiting the lower level of Carnegie Hall. To see the...
ITS staff will be performing routine maintenance on our Oracle databases this Sunday, Dec. 22 between 7 – 9 a.m. During this time, Drake systems including Self Service, Banner, ProcessMaker, eTranscripts, and Touchnet may be unavailable. This work is necessary to maintain the security of University data. If you experience issues after the maintenance is...
This Sunday, Dec. 22, 2024 2 – 8 a.m., Blackboard will be fully unavailable to all users while required maintenance is being performed on the back-end database. This maintenance is necessary to ensure optimal system security and performance. If you have questions, contact us by submitting a Blackboard Ultra Request ticket though the ITS service...
ITS staff will be performing maintenance on the Transact system on Thursday, Dec. 26, 2024, starting at 8 a.m. and potentially extending into the early morning hours of Friday, Dec. 27. Additionally, preliminary testing will occur on Thursday, Dec. 19, 2024, from 1 – 3 p.m. During these times, the use of Bulldog Bucks and...
Microsoft has resolved the email and calendar outage from yesterday and reports that services are stable. Thank you for your patience. If you’re still experiencing issues, contact the ITS Support Center for help by visiting service.drake.edu/its, calling 515-271-3001, or visiting the lower level of Carnegie Hall.
ITS staff continue to monitor the Microsoft outage impacting Outlook and Teams. Microsoft reports progress in restoring email and calendaring services but the issue is not yet fully resolved. ITS staff will continue monitoring the situation and provide an update tomorrow morning, Tuesday, Nov. 26. Thank you for your patience. If you’re being affected by...
ITS staff continue to monitor the Microsoft outage impacting Outlook and Teams. The web version of Outlook is sporadically inaccessible and some users are experiencing timeouts when using the desktop app. In Teams, some users are experiencing slow connections or timeouts with messages not syncing. Microsoft reports they’ve applied a fix to most impacted environments,...