ITS staff successfully completed a significant upgrade of the Banner system over the weekend. The upgrade implements new features, improves system performance, and enhances security. If you’re receiving a “Service Unavailable” error or experiencing issues accessing Banner Admin Pages, Self Service, ProcessMaker, or other linked sites, the issue can be resolved by clearing the cache...
ITS staff will be performing maintenance on Banner and Self Service this Saturday, April 26 starting at 7 p.m. and lasting approximately 14 hours. During this time, Admin Pages, Self Service, ProcessMaker, TouchNet, and other connected systems will be unavailable. This downtime is necessary to install the latest mandatory updates and security patches and better...
Zoom confirmed yesterday evening, Wed. April 16, that the issues with online meeting services were fixed and services were restored. If you’re still experiencing issues, they recommend flushing your DNS cache and reconnecting. For assistance with this task, contact the ITS Support Center by submitting a Video Conferencing Issue ticket, calling 515-271-3001, or visiting the lower...
ITS staff are aware of issues with Zoom online meeting services; some people may not be able to login, connect to online meetings, or similar. The official Zoom status webpage at https://status.zoom.us/ confirms the issue; Zoom staff are aware of and working to restore services. ITS does not have any way to fix the issue...
Drake’s Vendor partners at Panopto will perform database maintenance on Saturday, April 12 beginning at 9 a.m. and lasting approximately 3 hours. During this time, Panopto will be unavailable. This work is necessary to improve the stability and capacity of the overall Panopto system. If you experience issues after the maintenance is complete, contact the...
ITS staff and our vendor partner will be applying an update to the ProcessMaker system this evening (Fri., April 4) beginning at 6 p.m. and lasting approximately 30 minutes. During this time, some automated processes may be paused or delayed until after the maintenance work is complete. This work is necessary because of issues relating...
Lumen will be performing network maintenance on Wednesday, April 9 between 12 a.m. (midnight) and 6 a.m. During this time, the campus network should not be interrupted, and traffic should move over to our additional network providers. This essential work will replace damaged network fiber to restore a secure, stable network connection. NOTE: This maintenance...
ITS staff became aware around 2:30 p.m. that banner.drake.edu was unavailable for campus users. After investigation, we determined it was due to an inadvertent network setting change and have since corrected it to restore the site. If you’re experiencing technology issues, contact the ITS Support Center for help by visiting service.drake.edu/its, calling 515-271-3001, or visiting...
Mediacom will be performing network maintenance on Tuesday, March 25 between 12 a.m. (midnight) and 6 a.m. During this time, the campus network should not be interrupted, and traffic should move over to our additional network providers. This work will install important software updates to ensure a secure, stable network. If you experience issues after...
ITS staff will be performing maintenance on our Oracle databases this Sunday, March 23 between 7 – 9 a.m. During this time, Drake systems including Self Service, Banner, ProcessMaker, eTranscripts, and Touchnet may be unavailable. This work is necessary to maintain the security of University data. If you experience issues after the maintenance is complete,...