ITS staff will be performing maintenance on WebXtender and Transact systems this Wednesday, November 26, starting at 11:00 a.m. and lasting approximately 2 hours. During this time: This work will migrate these systems to a different set of servers in preparation for rebuilding the current hosting environment. If you experience issues after the maintenance is...
ITS has resolved the network issues we experienced last evening. One of our internet service providers experienced a problem that caused some network traffic to fail until we reset the connection. Thank you for your patience. If you’re still experiencing issues, contact the ITS Support Center for help by visiting service.drake.edu/its, calling 515-271-3001, or visiting...
ITS staff are aware of and investigating network issues; reports have indicated issues on both wired and wireless connections in multiple buildings on campus.. We’ll provide updates as we work to resolve this issue. If you’re being affected by this issue, contact the ITS Support Center by submitting a Network Issue ticket, calling 515-271-3001, or...
ITS has resolved the Banner and Self Service issue. Thank you for your patience. If you’re still experiencing issues, contact the ITS Support Center for help by visiting service.drake.edu/its, calling 515-271-3001, or visiting the lower level of Carnegie Hall with your device. To receive ITS news posts via email, opt in by completing this form....
ITS staff have restored Banner & Self Service and continue to investigate the cause in order to prevent a recurrence. Thank you for your patience. If you’re experiencing a similar issue, contact the ITS Support Center by submitting either a Banner Issue or a myDrake/Self Service/Internal Site Issue ticket, calling 515-271-3001, or visiting the lower...
ITS staff are aware of and investigating issues with Banner and Self Service causing both to be unavailable. We’ll provide updates as we work to resolve this issue. If you’re being affected by this issue, contact the ITS Support Center by submitting either a Banner Issue or a myDrake/Self Service/Internal Site Issue ticket, calling 515-271-3001,...
ITS staff have resolved the network connectivity issues impacting the Harmon Fine Arts Center yesterday by replacing the faulty network switch. Thank you for your patience. If you’re still experiencing issues, contact the ITS Support Center for help by visiting service.drake.edu/its, calling 515-271-3001, or visiting the lower level of Carnegie Hall with your device. To receive ITS news posts via...
ITS staff are aware of and investigating a partial network service outage in Harmon Fine Arts Center (FAC). We’ve partially restored network connectivity and continue to work to restore full service. We’ll provide updates as we work to fully resolve this issue. If you’re being affected by this issue, contact the ITS Support Center by submitting a Network Issue ticket, calling 515-271-3001, or visiting the lower...
ITS vendor partner ProcessMaker will be performing routine maintenance on the system today, Tuesday, November 4 beginning at 2 p.m. and lasting approximately 8 hours. During this time, brief disruptions of a few minutes at a time may happen sporadically. Additionally, automated processes may be interrupted but will be queued to run after the work...
Microsoft 365 is currently experiencing a widespread issue in the US affecting many services used at Drake. Outlook, Teams, Office, OneDrive, login processes, and potentially others are experiencing degraded performance or intermittent access issues. These service interruptions are external to Drake and stem from issues with the Microsoft Azure infrastructure. Our ITS team is actively...