Author: Christopher Mielke (Christopher Mielke)

Thank you for your patience. ITS has now resolved the long distance issue. If you are still unable to make long distance calls, please contact the support center at 515-271-3001 or visit service.drake.edu/its to report your issue.

At 8:30 a.m., ITS was made aware of a long distance outage. This is affecting the ability to make long distance calls to or from campus. ITS is diligently working with the vendor towards a resolution. We will provide updates and will let you know when this outage has been resolved. Thank you for your...

Thank you for your patience. ITS has now resolved the Citrix/VDI outage. We worked with vendor support to clear some issues with licensing. If you continue to experience issues, please contact the support center at 515-271-3001 or visit service.drake.edu/itsto report your issue. If you’d like to receive these notifications via text message, opt in by...

ITS is continuing to work on resolving the Citrix/VDI outage. We believe functionality has been restored, but are conducting tests to ensure full resolution of the issue. We will continue to keep you posted of progress and will let you know when this outage has been resolved. Thank you for your continued patience. If you’d...

Thank you for your patience. ITS has now resolved the Multiple Building Network Outage. One of the fiber connections to the network equipment supporting the affected buildings was bad and has been temporarily disconnected. If you continue to experience issues, please contact the support center at 515-271-3001 or visit service.drake.edu/its to report your issue. If...

At 9:00 a.m., ITS was made aware of a network outage affecting multiple buildings. Wired and wireless network performance is extremely slow in Cline Hall, Cline Atrium, Harvey Ingham, Fitch, Olin, Science Connector Building, Medbury Hall, Collier Scripps and Harmon Fine Arts Center. ITS is diligently working towards a resolution. We will provide updates and...

Thank you for your patience. ITS has now resolved the long distance outage, which was the result of a service disruption by the long distance carrier. If you continue to experience issues, please contact the Support Center at 515-271-3001 or visit service.drake.edu/its to report your issue. If you’d like to receive these notifications via text...

At approximately 5:00 p.m., ITS became aware of a long distance outage. This is affecting the ability to make or receive long distance calls across the University. ITS is working diligently with the vendor toward a resolution. We will provide updates and will let you know when this outage has been resolved. Thank you for...

Thank you for your patience. ITS has now resolved the guest wireless network outage. The systems that host the guest wireless login portal were not operating properly and required a restart. If you continue to experience issues, please contact the Support Center at 515-271-3001 or visit service.drake.edu/its to report your issue. If you’d like to...