Thank you for your patience. ITS has now resolved the VPN outage. We were having a problem with resolving service names over VPN. Adjustments to the Internet firewall cleared the errors. If you continue to experience issues, please contact the support center at 515-271-3001 or visit service.drake.edu/itsto report your issue. To receive outage notifications by...
At 8:00 a.m., ITS was made aware of a VPN outage. VPN connections to Drake are successful, but access to Drake resources is failing even though the connection is established. ITS is diligently working towards a resolution. We will provide updates and will let you know when this outage has been resolved. Thank you for...
Thank you for your patience. ITS has now resolved the external phone call outage. There were problems with one of the call routing gateways that were fixed by restoring from a previous backup. If you continue to experience issues, please contact the support center at 515-271-3001 or visit service.drake.edu/its to report your issue. To receive...
ITS has restored the ability to make calls to and from campus. We are still working on some minor call gateway issues, but inbound and outbound calling functions are working as expected. We will keep you posted of progress and will let you know when this outage has been fully resolved. Thank you for your...
ITS is still working to resolve the external phone calls outage. ITS staff are working with Microsoft and the call routing vendor to isolate the problem. Right now, inbound calls seem to be working, but outgoing calls fail to connect. We will keep you posted of progress and will let you know when this outage...
At 9:45 a.m. ITS was made aware of an external phone call outage. This is affecting the ability to make calls to, and receive calls from, external phone numbers. ITS is diligently working towards a resolution. We will provide updates and will let you know when this outage has been resolved. Thank you for your...
Thank you for your patience. ITS has now resolved the intermittent network outage. The network authentication system was not operating correctly, so ITS worked with the vendor to resolve the issues on that system. Access to the network should now be restored, including connectivity to the guest wireless network. If you continue to experience issues,...
At 4:30 p.m., ITS was made aware of intermittent network outages. This is affecting causing very sporadic network connectivity problems for devices on both the wired and wireless network. Access to the guest wireless network is also down. ITS is diligently working towards a resolution. We will provide updates and will let you know when...
ITS is still working to resolve the Campus Labs software outage. We are working with the vendor to determine what is causing the authentication errors. We will keep you posted of progress and will let you know when this outage has been resolved. Thank you for your continued patience.
ITS has been made aware of an issue affecting Campus Labs course evaluation software. This issue is preventing some users of the software from being able to authenticate to Campus Labs. ITS is diligently working towards a resolution. We will provide updates and will let you know when this outage has been resolved. Thank you...