Thank you for your patience. ITS has now resolved the multiple services outage, including printing, Citrix (VDI) and the password manager. If you continue to be unable to access the affected systems, please contact the support center at 515-271-3001 or visit service.drake.edu/its to report your issue. To receive outage notifications by text, opt in by...
At 10:35 a.m., ITS became aware of an outage affecting multiple services. As a result, printing, Citrix (VDI), password manager, and other systems are unavailable. ITS is diligently working towards a resolution. We will provide updates and will let you know when this outage has been resolved. Thank you for your patience. To receive outage...
This Saturday, June 11, ITS will be performing required maintenance on the University server storage system. This maintenance will begin at 6 a.m. and be completed by 12 p.m. During this maintenance window, Banner, Transact (eAccounts) and the Drake Password Manager will be temporarily migrated to Drake’s secondary data center. These services will be down...
Thank you for your patience. ITS has now resolved the multiple service outage. If you continue to be unable to access Citrix (VDI), the password manager, EMS, or other systems, please contact the support center at 515-271-3001 or visit service.drake.edu/its to report your issue. To receive outage notifications by text, opt in by texting DrakeITS2021...
At 8:00 a.m., ITS became aware of an outage affecting multiple services. As a result, Citrix (VDI), the Password Manager, EMS and several other services are unavailable. ITS is diligently working towards a resolution. We will provide updates and will let you know when this outage has been resolved. Thank you for your patience. To...
Thank you for your patience. ITS has now resolved the intermittent network outage. If you continue to be unable to access this system, please contact the support center at 515-271-3001 or visit service.drake.edu/its to report your issue. To receive outage notifications by text, opt in by texting DrakeITS2021 to phone number 226787. You first need...
At 2:25 p.m., ITS became aware of an intermittent network outage. As a result, devices are having difficulty connecting to the wired and wireless network. ITS is diligently working towards a resolution. We will provide updates and will let you know when this outage has been resolved. Thank you for your patience. To receive outage...
Thank you for your patience. ITS has now resolved the intermittent network outage. If you continue to be unable to access the network, please contact the support center at 515-271-3001 or visit service.drake.edu/its to report your issue. We appreciate your patience over the last few days. To receive outage notifications by text, opt in by...
ITS is still working to resolve the intermittent network outage. We have identified a pattern of behavior causing the issues and are trying to isolate a root cause. We will keep you posted of progress and will let you know when this outage has been resolved. Thank you for your continued patience. To receive outage...
At 8:30 a.m., ITS was made aware of intermittent network issues. As a result, some devices are unable to connect to the wired or wireless network in several buildings. ITS is diligently working towards a resolution. We will provide updates and will let you know when this outage has been resolved. Thank you for your...