Thank you for your patience. ITS has now resolved the internet routing issue that caused interruptions to wireless service this morning. If you continue to experience issues, please contact the Support Center at 515-271-3001 or visit service.drake.edu/its for assistance. If you’d like to receive these notifications via text message, opt in by texting DrakeITS2018 to...
Author: Keren Fiorenza (Keren Fiorenza)
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Internet Connectivity Issues Resolved
Drake’s Internet Service Providers have resolved the system issues that caused intermittent internet service interruptions earlier today. If you continue to experience issues, please contact the Support Center at 515-271-3001 or visit service.drake.edu/its for assistance.
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Intermittent Email Access Issues
This morning, Friday, April 19 at approximately 7:15 am, ITS was made aware that some users are unable to access their email. This is only impacting some users, many are able to access email successfully via myDrake. ITS is working to address the issue and will provide additional information when available.
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myDrake and O365 Unavailable
At approximately 3:30 p.m. ITS became aware that some users were unable to access myDrake and Microsoft O365 services including email, calendar and Teams. We are working to resolve the issue and will provide more information as soon as possible. Thank you for your patience. If you’d like to receive these notifications via text message,...
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Microsoft O365 Outage Resolved
At approximately 3:00 pm this afternoon ITS was made aware that users were unable to access myDrake and other Office 365 applications. This was due to a nation-wide Microsoft domain issue that has been resolved. All systems are now operating normally.
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StarRez Login Issue Resolved
This morning ITS learned of an issue affecting StarRez, that prevented students from accessing their housing and meal plan information. This issue has been resolved and access is restored. If you continue to experience any problems, please contact the Support Center at 515- 271-3001 or visit service.drake.edu/its to report your issue.
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StarRez Unavailable
During a vendor upgrade last night, login to the StarRez system was broken. Access to housing and meal plan information is currently unavailable. ITS is diligently working with our vendor towards a resolution. We will continue to keep you posted of progress will let you know when this outage has been resolved. Thank you for...
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Login issue with myDrake parent accounts
Earlier today ITS was made aware that some parents are unable to access their myDrake account. We are working to address this issue, but in the meantime, parents can continue to use blueView at https://blue.drake.edu. We will provide updates and will let you know when this service interruption has been resolved. Thank you for your...
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Touchnet Access Issue Update
ITS continues to work with our vendor, Touchnet, to resolve the issue that is preventing people from viewing their bills and making payments online. We will continue to provide updates and let you know when this service interruption has been resolved. Thank you for your patience as we work toward a resolution. If you...
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Off Campus Access to IT Systems Restored
This morning ITS was made aware of a network issue that was preventing users from accessing many ITS resources from off campus, including the website and MyDusis tools. The outage has been resolved and all services are now available on and off campus. Thank you for your patience. If you’d like to receive these...