ITS is still working with our vendor to resolve the wifi connection issue. We will keep you posted of progress and will let you know when this outage has been resolved. To receive outage notifications by text, opt in by texting DrakeITSALERTS to phone number 226787. You first need to be signed up to...
ITS will be performing necessary maintenance on the campus network between 6:00 and 7:00 am Sunday, May 5th. There will be two 15 minute periods when new connections cannot be made to eduroam or the wired network. Individuals currently connected to the network will not be impacted. If you experience issues after the maintenance is...
At 9:30 a.m., ITS became aware of a network issue that is impacting both the wired and wireless networks in the Science Buildings, including Science Connector Building, Harvey Ingham and Collier Scripps. ITS is diligently working towards a resolution. We will provide updates and will let you know when this outage has been resolved. Thank...
At 1:39 p.m. ITS became aware of a network connection issue impacting Mac computers. Individuals are not able to log into shared computers in classrooms and computer labs. Computers on the wireless network are not impacted at this time. ITS is diligently working towards a resolution. We will provide updates and will let you know...
The start of a new school year is a time when cybercriminals target students as they return to their classrooms and dorms. One of the most prominent methods of attack is phishing, which uses email, text messages, or phone calls to lure students into divulging sensitive information. These communications often look like they’re coming from...
Thank you for your patience as ITS worked through recent wireless service interruptions. This weekend, hardware repairs were made on the campus network to resolve an issue that began Saturday afternoon. ITS has been closely monitoring performance after that maintenance and network services continue to operate normally. If you experience connectivity issues, contact the support...
On Friday, April 8 at 4:30 p.m., ITS and our service provider, Lumen/CenturyLink, will complete the move of campus telephone numbers to Voice over IP (VOIP) service. The migration process could last up to four hours, during which brief voice outages could occur on each number as it is moved to the new service. This...
ITS has identified a hardware issue that is disrupting wireless network access on campus. A temporary solution is in place to stabilize the network until hardware can be repaired. Maintenance is scheduled at 10:00 pm this evening and may cause an extended wireless outage. We apologize for the disruption and are working toward resolution as...
Thank you for your patience. ITS has now resolved the Self-Service/Employee Dashboard outage. If you continue to be unable to access this system, please contact the support center at 515-271-3001 or visit service.drake.edu/its to report your issue.