Author: Shawn Madsen (Shawn Madsen)

Thank you for your patience. ITS has now resolved the VDI outage. If you continue to experience issues, please contact the Support Center at 515-271-3001 or visit service.drake.edu/its to report your issue. If you’d like to receive these notifications via text message, opt in by texting DrakeITS2018 to phone number 226787.

ITS is continuing to work on resolving the VDI outage. At this time both applications and desktops through the Citrix Receiver client and vdi.drake.edu web storefront should be available on-campus. Neither applications nor desktops will be available from off-campus as we continue to work toward full remediation. We will continue to keep you posted of...

At 10:35 a.m., ITS was made aware of a VDI outage. This is preventing people from launching new applications or opening new desktop sessions from Citrix Receiver or the vdi.drake.edu web-based storefront. Applications and desktops that were launched prior to 10:35 a.m. should be unaffected. ITS is diligently working towards a resolution. We will provide...

At 8:30a.m., ITS was made aware of an outage on our guest wireless network. This is affecting wireless access for guests to campus. Faculty, staff, and students are not affected. ITS is diligently working towards a resolution. We will provide updates and will let you know when this outage has been resolved. Thank you for...

At roughly 10 a.m., ITS was made aware of people unable to login to the blueSpace website (https://bluespace.drake.edu). This is affecting access to personal and departmental file storage from the web. The Xythos Drive on both Mac and Windows computers is still working, and people may continue to access personal and departmental files there. ITS...

At 2:30 p.m., ITS was made aware of off-campus authentication services becoming unavailable. This is affecting off-campus access to email and calendaring (Office 365), Admissions data collection services (Slate), ticketing and service requests (TeamDynamix), Math placement exams (Aleks), and course evaluations (CampusLabs). ITS is diligently working towards a resolution. We will provide updates and will let you...