ITS is still working to resolve the support center phones outage. We will keep you posted of progress and will let you know when this outage has been resolved. In the meantime, we recommend using the IT service portal at service.drake.edu/its to report any tech issues. Thank you for your continued patience. To receive outage...
At 9 a.m., ITS realized there was an issue with the Support Center phones. This is causing all phone calls to the support center to be dropped. ITS is diligently working towards a resolution, in the meantime, please report any tech issues using the IT service portal at service.drake.edu/its. We will provide updates and will...
Due to required end of fiscal year transactions, access to Banner 9, MyDUSIS, Banner/DUSIS INB, Workflow, ODBC, eTranscripts, Online Balloting, and DSAP will be unavailable between 5 p.m. on Wednesday, June 30 and 12:01 a.m. on Thursday, July 1. We appreciate your patience. If you are unable to access this system after the planned maintenance...
Thank you for your patience. ITS has now resolved the campus wireless outage, except in Meredith Hall. If you continue to experience issues in other areas of campus, please contact the support center at 515-271-3001 or visit service.drake.edu/its to report your issue. ITS staff is continuing to work with our vendor to restore wireless access...
At 12:50 p.m, ITS became aware of an outage accessing Banner Admin pages. This outage is not affecting MyDUSIS or self service Banner usage, just Banner users accessing Admin pages. ITS is diligently working towards a resolution. We will provide updates and will let you know when this outage has been resolved. Thank you for...
At 11:10 a.m., ITS was made aware of an outage affecting campus wireless networks. ITS is diligently working towards a resolution. We will provide updates and will let you know when this outage has been resolved. Thank you for your patience. To receive outage notifications by text, opt in by texting DrakeITS2020 to phone number...
Database maintenance will be from 6 to 9 a.m. this coming Saturday, June 19. This will affect your ability to log into all Drake systems including email, myDrake, MyDUSIS, Blackboard, and Banner. For a full schedule of maintenance dates for 2021 please see www.drake.edu/its/maintenanceschedule/.
ITS was made aware that the support center phone lines being unavailable at 515-271-3001. ITS has resolved the issues. Phone services are now resolved and users should be able to connect with our student support techs. To receive outage notifications by text, opt in by texting DrakeITS2020 to phone number 226787. You first need to...
Systems supported by ITS may be unavailable due to routine maintenance beginning at approximately 9:00 p.m. tonight until 1:00 a.m. tomorrow morning. For a full schedule of maintenance dates for 2021 please see www.drake.edu/its/maintenanceschedule/.
Blackboard is making updates to the Blackboard Learn Database, the data center behind all Blackboard courses. As a result, access to Blackboard Learn will be unavailable from Saturday, June 12, 2021 at 11:30 p.m. until Sunday, June 13, 2021 at 3:30 a.m. This maintenance is being performed to update the system to modern database specifications....