Author: Carla Herling (Carla Herling)

Thank you for your patience. ITS has now resolved the Mac Self Service outage. If you continue to experience issues, please contact the Support Center at 515-271-3001 or visit service.drake.edu/its to report your issue.

At 10 a.m., ITS was made aware of a Mac Self Service outage. During this time, users of Drake-owned Mac computers are unable to download hosted software. ITS is diligently working towards a resolution. We will provide updates and will let you know when this outage has been resolved. Thank you for your patience.

Starting at 9:00 a.m. this morning, an email with the subject “ACTION REQUIRED Drake University Revised and Updated Business Integrity Program For All Employees” appearing to come from President Martin was sent to a large number of faculty and staff. This was a widespread, malicious phishing email directly targeting Drake. The link in the email...

Due to a minor security flaw in the Firefox web browser, ITS has pushed out a Firefox update to all Drake-owned computers with Firefox installed. To complete the update, please restart your Firefox browser at your earliest convenience. If you have any issues, please contact the Support Center at 515-271-3001 or visit service.drake.edu/its.

Strong passwords, these were not. Each year, security company SplashData ranks the most common-and worst-passwords. Now that Star Wars: The Last Jedi has been released, “starwars” and similar variants are among the worst passwords used in 2017, coming in at number 16 on their list. Variants of “passw0rd” and keyboard patterns are also highly ranked....

The campus telephone system lost a power supply a few weeks back and needs to be replaced. As a result, access to campus phones will be unavailable tonight, Friday, January 5, between 10 and 10:30 p.m. while we work with our vendor to complete the repairs. During this 30-minute window, campus phones will be unable...

ITS is making updates to campus Internet services. As a result, access to campus Internet services will be intermittently unavailable between 9 a.m. and 12 p.m. on Wednesday, December 27. This includes Banner, the Drake website and other online campus resources. This upgrade is being made to ensure our systems are able to remain consistently...

Due to the impending holiday break, ITS routine maintenance is moving from Thursday, Dec. 21 to Wednesday, Dec. 20. Systems supported by ITS may be unavailable from approximately 10:00 p.m. Wednesday night until 2:00 a.m. Thursday morning. We appreciate your patience while we perform this necessary work. If you continue to have any issues after...

Thank you for your patience. ITS has now resolved the Citrix outage that was affecting Banner access. If you continue to experience issues, please contact the Support Center at 515-271-3001 or visit service.drake.edu/its to report your issue.

ITS was just made aware of issue with Citrix that is causing some individuals to not be able to access Banner. ITS is diligently working towards a resolution. We will provide updates and will let you know when this outage has been resolved. Thank you for your patience.