Author: Carla Herling (Carla Herling)

Thank you for your patience. ITS has now resolved the Banner INB apps issue. If you continue to experience issues, please contact the Support Center at 515-271-3001 or visit service.drake.edu/its to report your issue.

ITS is continuing to investigate wireless performance issues reported in the residence halls. We’re working with our vendor to find the root problem. If you are having wireless issues in the residence halls, please contact the Support Center at 515-271-3001 or visit service.drake.edu/its.

ITS was recently made aware of Banner issues. This is primarily affecting people who had opened Banner sessions earlier today through Banner INB apps on VDI and try to return to them. ITS is diligently working towards a resolution. In the meantime, please try closing your open sessions and creating a new one. We’ve found...

ITS has been made aware of an issue that is causing intermittent wireless connectivity issues in the residence halls. We are working with our vendor, Cisco TAC, to investigate and resolve this problem. We will update you when we have additional information, and when these issues are resolved. We apologize for any inconvenience this may...

Earlier this afternoon, many faculty and staff members using Drake-owned Windows computers saw a message pop up that offered assistance setting up OneDrive. This message was sent in error, and we apologize for any confusion that it may have caused. You do not need to do anything at this time. ITS is currently in the...

Thank you for your patience. ITS resolved the Blackboard outage at 1 a.m. this morning. If you continue to experience issues, please contact the Support Center at 515-271-3001 or visit service.drake.edu/its to report your issue.

At approximately 8:15 p.m., ITS was made aware of a Blackboard outage. At this time, connecting to Blackboard is down both from on campus and off. ITS is diligently working towards a resolution. We will provide updates and let you know when the outage has been resolved. Thank you for your patience.

Greetings and welcome to the spring semester, Last Sunday (January 28) was Data Privacy Day, an opportunity to “create awareness about the importance of respecting privacy, safeguarding data and enabling trust.” As we are reminded on the Data Privacy Day website, “all companies are data companies today” and we all must remain committed to safeguarding...

Thank you for your patience. ITS has now resolved the Meredith network outage. If you continue to experience issues, please contact the Support Center at 515-271-3001 or visit service.drake.edu/its to report your issue.

Join ITS staff for the next sessions of Tech Tuesdays. All sessions will include time for Q&A (and cookies!). Each month we’ll have a different topic designed to provide you with resources to use technology more efficiently in your job (and possibly your life). Feel free to sign up for one session, or all four,...