Author: Carla Herling (Carla Herling)

We had hoped ITS phone support would return at 9 a.m., but unfortunately we now anticipate that it won’t be available until this afternoon. Until then, please use service.drake.edu/its to report any issues you may be having. We apologize for any inconvenience this may cause and will continue to keep you updated.

Due to water damage from this weekend’s storms, the ITS Support Center in Carnegie Hall is currently closed for walk-ins. Phone support will be available beginning at 9 a.m. by calling 515-271-3001. You can also use service.drake.edu/its to report any issues you may be having. We apologize for any inconvenience this may cause and will...

At 12:30 p.m., ITS learned of an issue affecting systems including Papercut, EMS, Password Manager, and blueSpace. At 12:45, ITS staff resolved the issue. If you continue to experience any problems, please contact the Support Center at 515-271-3001 or visit service.drake.edu/its to report your issue.  

Our new internal campus portal, myDrake, is now live. Visit my.drake.edu, to access your new gateway to campus information, resources and functions. You’ll see links to the tools you need whether you’re student, faculty, staff, parent, or have several different roles.   Once you sign into myDrake, your login credentials will automatically be shared with additional applications, like MyDUSIS. ITS staff is working...

ITS has now conditionally resolved the www.drake.edu homepage outage. The page now loads, however, some formatting and image issues continue throughout the website. If are unable to access the website at all, please contact the Support Center at 515-271-3001 or visit service.drake.edu/its to report your issue. Thank you for your patience.

In preparation for the launch of the new myDrake portal later this month, we’re rolling out a new login screen for Office 365. The current screen will continue to be used for other applications including TeamDynamix and Slate. Here’s the current screen:         This new screen, shown below, will replace the current...

Students, faculty, and staff should no longer see error messages on the home tab in blueView. Unfortunately, errors like these may be more common as blueView ages. We will address them as we can when they occur. When we launch myDrake later this summer we will no longer encounter these types of issues. For more...

In preparation for the launch of the new myDrake portal later this month, we’re rolling out a new login screen for Office 365. The current screen will continue to be used for other applications including TeamDynamix and Slate. Here’s the current screen:         This new screen, shown below, will replace the current...

Drop in for one of the final three offerings of OneDrive transition sessions led by ITS. We will discuss how adopting OneDrive can positively impact our campus collaboration, security, and anytime/anywhere access to individual files. We will also cover the installation for users who have not started the process (please bring your computer If you need assistance...

ITS is in the process of updating Sophos Antivirus software across campus over the next few weeks and moving it to a new server. Please check Sophos to ensure you are up to date. If you are not sure how to verify this, please contact the Support Center at 515-271-3001 or visit service.drake.edu/its to report...