Author: Carla Herling (Carla Herling)

Due to recent water damage in Carnegie Hall, the ITS Support Center has relocated walk-in support to the second floor of Collier-Scripps Room. Walk-in support is available from 8 a.m. to 4:30 p.m. Monday through Friday. 24/7 phone support is also available by calling 515-271-3001 or you can use the IT Service Portal at service.drake.edu/its...

Thank you for your patience. ITS has now resolved the Faculty WordPress network outage. WordPress users should once again be able to log into the back end of their websites to make changes. If you continue to experience issues, please contact the Support Center at 515-271-3001 or visit service.drake.edu/its to report your issue.

Thank you for your patience. ITS has now resolved the VPN outage. If you continue to experience issues, please contact the Support Center at 515-271-3001 or visit service.drake.edu/its to report your issue. If you’d like to receive these notifications via text message, opt in by texting DrakeITS2018 to phone number 226787.

At 9 a.m., ITS was made aware of a faculty WordPress network outage. wp.drake.edu websites are visible, but no one is able to log into the back end of the system to make changes. ITS is diligently working towards a resolution. We will provide updates and will let you know when this outage has been...

ITS has now resolved the issues with authenticating to Office 365. If you continue to have issues logging into myDrake or Outlook web access, please contact the Support Center at 515-271-3001 or visit service.drake.edu/its to report your issue.

On Thursday, July 12, ITS will be performing system maintenance that will affect registrations for the DUGuest wireless network from 10 a.m. to noon. During this maintenance period no one will be able to register a device on the guest wireless network. Any devices that have already registered on the guest wireless network before 10...

ITS is doing maintenance on its database servers. As a result, access to Citrix Receiver, PaperCut, EMS, Password Manager, blueSpace, and Blackboard Attendance will be unavailable between 9 and 10 a.m. on Sunday morning, July 8. We appreciate your patience while we perform this necessary work. If you continue to have any issues after the planned...

Due to water damage from last weekend’s storms, the ITS Support Center in Carnegie Hall remains closed for walk-ins. Access will continue to be unavailable for several weeks to allow for repairs. ITS staff are working to temporarily relocate walk-in support, but we don’t have details or a timeline yet. Phone support is available by...

ITS phone support is now available. You may, however, encounter slightly longer wait times as we have fewer phone lines currently available. You are also free to use service.drake.edu/its to report any issues you may be having. We apologize for any inconvenience this may cause and will continue to keep you updated.