Author: Carla Herling (Carla Herling)

At 10:45 a.m., ITS was made aware of a guest wireless network outage. The DUGuest network is currently unavailable but the DUFacStaff and DUStudent networks are unaffected. ITS is diligently working towards a resolution. We will provide updates and will let you know when this outage has been resolved. Thank you for your patience. If...

Now through November 2, ITS is holding a Phishing Quiz, a contest where Drake students can learn about how to identify phishing emails and fraudulent websites. The first 500 people to take the quiz will win a certificate for a free taco courtesy of Taco John’s. Everyone who completes the quiz will be entered to...

ITS is performing an upgrade to Banner WebXtender. As a result, access to Banner WebXtender will be completely inaccessible during this time. We appreciate your patience while we perform this necessary work. If you continue to have any issues after the planned maintenance window, please contact the Support Center at 515-271-3001 or visit service.drake.edu/its to...

Thank you for your patience. ITS has now resolved the Blackboard Grades Journey outage. If you continue to experience issues, please contact the Support Center at 515-271-3001 or visit service.drake.edu/its to report your issue. If you’d like to receive these notifications via text message, opt in by texting DrakeITS2018 to phone number 226787.

ITS continues to work with Blackboard support to resolve the Grades Journey outage, however, the issue is not yet resolved. Because midterm grades are due Monday, please input your grades directly into MyDUSIS. If you have questions or concerns about grade submission, please contact the Registrar’s office at registrar@drake.edu.

ITS is aware of an outage of the Grades Journey tool. This tool pushes grades from Blackboard to MyDUSIS. ITS is diligently working towards a resolution with Blackboard Support, however we don’t know if this will be resolved before midterm grades are due on Oct. 22. In the meantime, you can enter your grades directly...

Our vendor partner, Kivuto, is making updates to their software. As a result, downloading software from the link in myDrake will be unavailable between 6 and 8 a.m. on Tuesday, October 16. We appreciate your patience while our vendor partner performs this necessary work. If you continue to have any issues after the planned maintenance...

Want to be notified of technology outages by text? Opt in by texting DrakeITS2018 to phone number 226787. Text messages will only be sent between the hours of 7:30 a.m. and 9 p.m. The list is cleared at the end of each academic year, so if you were signed up last year, please re-enroll. We...

Thank you for your patience. ITS has now resolved the Terminal Four outage. If you continue to experience issues, please contact the Support Center at 515-271-3001 or visit service.drake.edu/its to report your issue.

At 9 a.m., ITS was made aware of a Terminal Four outage. This is affecting back end access to the Drake website. The website is up and running, but authorized users cannot currently make changes. ITS is diligently working towards a resolution. We will provide updates and will let you know when this outage has...