The issue that was not allowing faculty and staff to log into their department websites or faculty WordPress sites to make changes has now been resolved. We apologize for any inconvenience. If you continue to experience issues, please call 515-271-3001 or report your issue by going to service.drake.edu/its. Thank you!
Thank you for your patience. ITS has now resolved the Panopto outage. Panopto technicians were able to identify and correct the issue preventing users from creating and viewing content. If you continue to experience issues, please contact the support center at 515-271-3001 or visit service.drake.edu/its to report your issue. If you’d like to receive these...
At 3:40 p.m., ITS was made aware of a Panopto outage. This is affecting the ability to make or view recordings on the service. ITS is diligently working with the vendor towards a resolution. We will provide updates and will let you know when this outage has been resolved. Thank you for your patience.
At 1:25 p.m., ITS learned of an outage affecting Panopto. At 1:33 p.m., ITS staff resolved the issue. If you continue to experience any problems, please contact the support center at 515-271-3001 or visit service.drake.edu/its for assistance.
Thank you for your patience. ITS has now resolved the issues using Chrome browsers to access Blackboard. If you continue to be unable to access Blackboard using Chrome, please contact the support center at 515-271-3001 or visit service.drake.edu/its to report your issue. If you’d like to receive these notifications via text message, opt in by...
ITS has identified that the Blackboard issue is affecting multiple browsers and platforms. Students, faculty and staff are finding that once logged into Blackboard, modules on the “My Institution” page begin to auto refresh every few seconds. The workaround is using Firefox (Mac and Windows) or alternatively, Internet Explorer or Edge. If you need to...
At 12:30 p.m., ITS was made aware of a Blackboard issue affecting use of the Chrome browser. Currently students, faculty and staff cannot access the Blackboard homepage using Chrome. ITS staff have reached out to Blackboard and have opened a ticket. In the meantime, please use Firefox to access Blackboard or click on the Courses...
At 8:40 a.m., ITS was made aware of an issue accessing vdi.drake.edu (Citrix). ITS is diligently working towards a resolution. We will provide updates and will let you know when this outage has been resolved. Thank you for your patience. If you’d like to receive these notifications via text message, opt in by texting DrakeITS2020...
We’ve just received the following information from Microsoft on the change to editing documents within Microsoft Teams. Please note they are not saying at this time how long this change will be in place. To best support our Microsoft 365 Education customers worldwide and accommodate new growth and demand during these unprecedented times, we are...
We have been made aware of some issues opening Word documents on the desktop version of Microsoft Teams. Documents are opening in preview rather than edit mode. If this happens to you, please use the web version of Teams to open your Word documents until Microsoft can resolve this issue. Others are reporting this issue...