ITS staff became aware of a power outage around 10 p.m. last night impacting the Dial Center and causing numerous ITS services to be unavailable. FPM staff were able to restore power to the building so ITS staff could begin restarting services. Impacted systems included the drake.edu website, Banner, Self Service, eTranscripts, ProcessMaker, TouchNet, and eAccounts. All services were restored overnight and are running normally.
If you’re experiencing technology issues since services were restored, first try restarting your device and logging back in. If the issues persist, contact the ITS Support Center for help by submitting a ticket at service.drake.edu/its, calling 515-271-3001, or visiting the lower level of Carnegie Hall.
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