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ITS News & Announcements

Issues Enrolling in Opt-in ITS Outage Notifications

ITS has learned that some individuals, especially those on Android devices, are encountering issues when attempting to enroll in the new opt-in ITS outage notifications text service. We have reached out to our vendor and are investigating the cause of the issue. We apologize for any inconvenience this is causing and will provide an update […]
March 8, 2018

Opt In to Receive ITS Outage Notifications via Text

ITS invites you to opt in to a new text message service to stay informed about any unexpected technology outages. This new notification system is in addition to our usual communication channels of the ITS website, blueView login screen, IT Service Portal, and the ITS Twitter account. You can opt in to be notified of […]
March 6, 2018

Guest Wireless Outage Resolved

Thank you for your patience. ITS has now resolved the outage of our guest wireless services. If you continue to experience issues, please contact the Support Center at 515-271-3001 or visit service.drake.edu/its to report your issue.
March 2, 2018

Guest Wireless Outage

At 8:30a.m., ITS was made aware of an outage on our guest wireless network. This is affecting wireless access for guests to campus. Faculty, staff, and students are not affected. ITS is diligently working towards a resolution. We will provide updates and will let you know when this outage has been resolved. Thank you for […]
March 2, 2018

Blackboard Maintenance from March 3 at 11 p.m. until March 4 at 3 p.m.

Blackboard is performing planned maintenance to their systems. As a result, access to SafeAssign and textbook publisher tools may be unavailable during this maintenance window. General Blackboard access should be unaffected.
February 27, 2018

Lynda.com Outage Resolved

Lynda.com has resolved their outage and access to the site has now returned.
February 27, 2018

Lynda.com Outage

At 8:30 this morning, ITS was made aware of a service interruption in the Lynda.com service. They are working on resolving the issue, and the service will hopefully return soon. Thanks for your patience.    
February 27, 2018

Cloud Service Authentication Outage Resolved

ITS has resolved the issue with authentication to cloud services. Thank you for your patience while we worked on a resolution. Please contact the Support Center at 515-271-3001 if you continue to experience problems.
February 18, 2018

Update on Cloud Services Authentication Outage

Access to cloud services such as email, TeamDynamix, Slate and CampusLabs has been restored for users on campus. We are continuing to work with Microsoft to resolve the issue for off campus users as well. Thank you for your patience.
February 18, 2018

Cloud Services Authentication Outage

At approximately 10:45 a.m. ITS was made aware of an outage for authentication to cloud services. This affects authentication attempts to email, TeamDynamix, Slate and CampusLabs. ITS is diligently working to resolve this issue. Thank you for your patience.
February 18, 2018

Wireless Connectivity Issues in the Residence Halls Resolved

Thank you for your patience. ITS has now resolved the wireless performance issues reported in the residence halls. If you continue to experience issues, please contact the Support Center at 515-271-3001 or visit service.drake.edu/its.
February 16, 2018

Wireless Outage Resolved

Thank you for your patience. ITS has now resolved the issue with the wireless network. If you continue to experience issues, please contact the Support Center at 515-271-3001 or supportcenter@drake.edu.
February 14, 2018

Wireless Outage

At approximately 2:45 PM, ITS was made aware of a wireless network outage. This is affecting access to the wireless network across campus. ITS is diligently working towards a resolution. We will provide updates and let you know when the outage has been resolved. Thank you for your patience.
February 14, 2018

Banner INB Apps Issue Resolved

Thank you for your patience. ITS has now resolved the Banner INB apps issue. If you continue to experience issues, please contact the Support Center at 515-271-3001 or visit service.drake.edu/its to report your issue.
February 12, 2018

Update on Wireless Connectivity Issues in the Residence Halls

ITS is continuing to investigate wireless performance issues reported in the residence halls. We're working with our vendor to find the root problem. If you are having wireless issues in the residence halls, please contact the Support Center at 515-271-3001 or visit service.drake.edu/its.
February 12, 2018