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ITS News & Announcements

Outage of Password Manager and select websites

At 8:30 a.m., ITS was made aware of problems validating security questions through SMS (TXT messages) in our Password Manager. We have identified a resolution and are working on implementation. In the process the Password Manager and other select websites will be temporarily unavailable. These sites include faculty.cbpa.drake.edu, cphs-web.drake.edu, informatics.drake.edu, live.drake.edu, and off-campus document access through documents.drake.edu. ITS […]
July 19, 2017

What's Your Personal Backup Plan?

Mobile phones, tablets, and laptops continue to provide us with the opportunity to work "on the go," but this added convenience can also mean greater risk. These personal devices are making it easier to store and access both personal and University information, but they are also easy to steal or misplace. Do you know what […]
July 17, 2017

blueView and blueSpace Planned Outage from 6:00-7:00 a.m. 7/16

ITS is making updates to the network that will cause access to blueView and blueSpace to be unavailable for 15-30 minutes on Sunday, July 16. Outages for each of these systems will happen sometime during the maintenance window of 6:00-7:00 a.m. No other systems should be affected. We appreciate your patience while we perform this […]
July 13, 2017

IT Service Portal Search Issue Resolved

The search function in the IT service portal is once again functioning as expected. We appreciate your patience while we worked with our vendor to resolve this issue. If you continue to experience issues, please contact the Support Center at 515-271-3001 or visit service.drake.edu/its to report your issue.  
July 12, 2017

IT Service Portal Search Issue

ITS has been made aware of an issue with the search function in the IT service portal. Our vendor recently made an update and as a result, the search function only works for knowledge base articles and not for services. ITS is diligently working with our vendor to find a resolution. In the meantime, the […]
July 7, 2017

Drake Card Planned Outage on Saturday, July 8 and Sunday, July 9

ITS needs to make an important upgrade to the system that controls Drake Cards. As a result, access to the following services will be unavailable on July 8 and 9: Student printing Laundry services Bulldog Bucks usage and management Dining and vending services using Bulldog Bucks Using Bulldog Bucks to pay for Uber rides There […]
July 5, 2017

Information on the Latest Ransomware Outbreak: Petya

This week, a new outbreak of ransomware called Petya/NotPetya was released, causing chaos and infecting computer systems worldwide. Ransomware is a type of malware that encrypts files on a computer and holds information hostage in an attempt to extort payment. It typically relies on an individual to open an email with a malicious attachment or […]
June 30, 2017

Network Outage Resolved

Thank you for your patience. Shortly before 1 p.m. on Wednesday, June 28, ITS resolved the network outage that had been affecting the Dial Center, Kinne, Legal Clinic, former Post Office, Public Safety, University Communications, and other possible locations. Personnel in the Dial Center may continue to experience problems on their phones. If you continue to […]
June 28, 2017

Network Outage

At 11:40 a.m. on Wednesday, June 28, ITS identified a network outage. This is affecting access to campus resources from computers in the Dial Center, Kinne, Legal Clinic, former Post Office, Public Safety, University Communications, and potentially other locations. Individuals in these buildings may be able to access the Internet but cannot access on-campus resources […]
June 28, 2017

Planned Maintenance Change

ITS will be moving part of its planned monthly maintenance to Thursday, June 22nd. The maintenance window will begin at 9:00 PM and last until midnight. During this timeframe, there may be brief outages to campus services such as printing and the campus calendaring system. We appreciate your patience as ITS completes these system updates.
June 14, 2017

Automated Password Emails from Drake University

ITS has been contacted by alumni and other Drake community members who were concerned by an email they had received notifying them that their password was expiring. Even though Drake email addresses expire, Drake ID numbers do not. If you want to continue to have access to blueView for resources like tax forms, and transcripts, […]
June 6, 2017

Printing Issues for Users with Multiple Printing Accounts Resolved

Thank you for your patience. ITS has now resolved the issue of users with multiple printing accounts not being able to choose which account to print to. If you continue to have problems selecting a printing account, please contact the Support Center at 515-271-3001 or visit service.drake.edu/its to report your issue.  
June 5, 2017

Printing Issues for Users with Multiple Printing Accounts

At 10:30 a.m., ITS was made aware of an issue with printing. This is only affecting individuals who can choose from multiple FOAPALs when they print. Users are currently able to print to their primary FOAPAL only. ITS is diligently working towards a resolution. We will provide updates and will let you know when this […]
June 5, 2017

Emailing requests to ITS

With the new IT Service portal that ITS launched last week, you can no longer automatically create requests by emailing ITS. Requests can be submitted online at service.drake.edu/its, by calling 271-3001, or by visiting the IT Support Center in the lower level of Carnegie Hall. Once your request has been submitted, you will receive an […]
May 31, 2017

New IT Service Portal and ITS Website

Having a problem with technology? Want to find out what ITS can do for you? Visit the brand-new IT service portal at service.drake.edu/its to report a technology issue, review self-help information in our knowledge base, or see what services ITS offers. Learn how to use this new site at Using the IT Service Portal (How-to). […]
May 23, 2017