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ITS News & Announcements

Campus Printing Update

ITS would like to thank everyone for their patience as we continue working with our vendors to find a permanent solution for the issues we’ve been having with printing to Lexmark printers. We understand this issue is causing significant frustration, and we are doing all we can to resolve the problem as quickly as possible. […]
November 7, 2017

Faculty and Staff Printing Feedback Needed

As ITS continues to work towards a more permanent resolution of our recent printing issues, we want to hear from you. Please let us know how printing has been working for faculty and/or staff in your department. Visit https://drake.qualtrics.com/jfe/form/SV_d4q1BF875MnAjhr to complete the survey by Friday at noon. We will use this feedback to determine next steps […]
October 31, 2017

Take the ITS Phishing Quiz

Now through November 17, ITS is holding a Phishing Quiz, a contest where Drake students, faculty, and staff can learn about how to identify phishing emails and fraudulent websites. The first 300 people to take the quiz will win a certificate for a free taco courtesy of Taco Johns. Everyone who completes the quiz will […]
October 30, 2017

The ITS Phishing Quiz is Coming Soon!

Between October 30 and November 17, ITS is holding a Phishing Quiz, a contest where Drake students, faculty, and staff can learn about how to identify phishing emails and fraudulent websites. The first 300 people to take the quiz will win a certificate for a free taco courtesy of Taco Johns. Everyone who completes the […]
October 24, 2017

Update on Direct Printing from Lexmark Printers for Faculty & Staff

Thank you for your patience. ITS has come up with a short-term solution that allows Drake faculty and staff to print directly to Lexmark printers from their Drake-owned computers. We are continuing to work with our vendor on a permanent resolution. There are now Lexmark-specific printer drivers that can be downloaded and installed on Drake-owned […]
October 23, 2017

Printing Update--Temporary Printing Solution

After extensive work with our vendor partners, we have come up with a temporary solution for our printing issues and have partially restored print services. Printing from either web printing or Drake-owned machines now works with all Konica devices. Lexmark printers can currently only print jobs submitted via web printing. For more information on using […]
October 19, 2017

Printing Update—ALL Printing will be down between 12:30 and 1 p.m. TODAY

To complete the next step in the resolution of the campus printing issue, our vendor has asked us to take down the printing system between 12:30 and 1 p.m. This is being done to allow for some system updates. During this time no one on campus will be able to print. Thank you for your […]
October 19, 2017

Campus Printing Update—Slow Printing

As we continue to monitor printing we are seeing systemic slowness. Some documents are printing as usual, while others are taking significantly longer than normal. ITS is continuing to work with our vendor to diagnose the root problem and fully resolve the printing issues. We will continue to keep you posted on our progress and […]
October 19, 2017

Printing Update

Thank you for your patience. ITS believes that we have resolved the printing issue, but are continuing to monitor the situation to ensure we have a lasting solution. If you continue to experience issues, please contact the Support Center at 515-271-3001 or visit service.drake.edu/its to report your issue.
October 18, 2017

Printing Outage Update--5:37 p.m.

ITS is continuing to work with our vendor on resolving the printing outage. We are continuing to see progress, but there are still sporadic printing issues. We will continue to keep you posted on our progress and will let you know when this outage has been resolved. Thank you for your continued patience.
October 18, 2017

Update on Printing Outage

ITS is still working to resolve the printing outage. While some are now able to print, we're continuing to see sporadic printing issues across campus. We are working closely with our vendor to resolve this issue. We will continue to keep you posted of progress and will let you know when this outage has been […]
October 18, 2017

Update on printing outage

ITS is continuing to work on resolving the printing outage. Select individuals may find that they are unable to print through their computer or web print. We will continue to keep you posted of progress and will let you know when this outage has been resolved. Thank you for your continued patience.
October 18, 2017

Printing Outage

At 4:15 p.m., ITS was made aware of a printing outage. This is affecting both Webprint and faculty and staff printing. ITS is diligently working towards a resolution. We will provide updates and will let you know when this outage has been resolved. Thank you for your patience.
October 17, 2017

Register for a Workshop on Mastering Student Communication on Oct. 19

ITS is excited to announce the first of a new series of EdTech workshops on Thursday, Oct. 19 on Mastering Student Communication. This workshop series is designed to support faculty in the innovative use of educational technology in teaching and learning. Taught by Karly Good and Clayton Mitchell, Thursday, Oct. 19's session will cover Blackboard, […]
October 17, 2017

ITS Phishing Quiz is Coming!

Every day, over 200,000 malicious emails are sent to Drake faculty, staff, and students. Since July 1, over 18 million malicious emails have sent to Drake.edu email addresses. Most of these have been blocked by our IT security tools, but even the best tools cannot catch every single email. That's why ITS works to educate […]
October 17, 2017