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ITS News & Announcements

Equifax Breach Has Potential to Impact Millions

On September 7, 2017, Equifax announced a data breach of up to 143 million customer records, including credit card numbers and personally identifiable information (PII). Equifax has setup a website to assist individuals in determining whether or not the information was impacted by this breach, located at In addition, experts in the information security field […]
September 12, 2017

Google Drive Outage Resolved

Google has announced that their worldwide Google Drive outage is now resolved. Here's the official statement from Google: The problem with Google Drive should be resolved. We apologize for the inconvenience and thank you for your patience and continued support. Please rest assured that system reliability is a top priority at Google, and we are […]
September 7, 2017

Google Drive Outage

ITS learned this morning that Google has a global outage involving Google Drive. This is causing either inaccessibility or slowness accessing online files. At this time Google does not know when this issue will be resolved. This affects both Google Drive through personal Gmail accounts as well as Google docs accessed through your account. […]
September 7, 2017

Tech Tuesdays--NEW ITS program

Join ITS staff for a new program, Tech Tuesdays, on the second Tuesday of each month. All sessions will include a Q&A session (and cookies!). Each month we'll have a different topic designed to provide you with resources to use technology more efficiently in your job (and your life). Feel free to sign up for […]
September 6, 2017

Update from the chief information technology officer

Your ITS team is excited to begin the 2017-18 academic year in partnership with you. We have completed or made progress on several major projects this summer. Below are updates on improvements that have been made or are underway. ITS Service Portal: The ITS service portal offers you a rich way to engage with us […]
September 5, 2017

Widespread phishing email targeting Drake

Between 6:30 and 7:30 p.m. this evening, an email with the subject “ATTENTION REQUIRED (Health Care Notice)” was sent to a large number of faculty and staff. This was a widespread, malicious phishing email directly targeting Drake, with the link in the email directing the recipient to an external website spoofing the blueView portal in […]
August 31, 2017

Happy Fall Semester!

Want to know about new technology initiatives we launched over the summer? Or need a refresher on what Information Technology Services (ITS) can do for you? Or new to Drake? Check out the links below. ITS News & Announcements: Information on outages, new initiatives and other important information can be found at, on our […]
August 28, 2017

Drake Website Terminal Four Outage Resolved

Thank you for your patience. ITS has now resolved the TerminalFour outage. All users should now be able to log into the system. We are still having significant issues with the system running slowly, however, so please be aware. If you are still unable to log in, please contact the Support Center at 515-271-3001 or […]
August 22, 2017

Drake Website Content Management System (TerminalFour) Outage

ITS was made aware this morning of an outage of our content management system, TerminalFour. As a result, users are unable to log in to make any changes to the Drake website. This outage has no impact on visitors being able to view the Drake website. ITS has reached out to TerminalFour and is diligently […]
August 22, 2017

Banner Monthly Maintenance Thursday, Aug 17 at 9 p.m. - Friday, Aug 18 at 12 a.m.

Tonight, starting at 9 p.m. and lasting until 12 a.m. Friday, all Banner (DUSIS) servers will be rebooted as part of our Monthly Maintenance cycle. During these reboots, access to blueView, MyDUSIS, DUSIS (INB) Forms, Workflow, eTranscripts, Job Submission, and ODBC (Microsoft Access) will be sporadic.   If you continue experiencing issues after this window, […]
August 17, 2017

IT Service Portal Information Sessions this week

ITS launched a new service portal in May. This site allows faculty, staff, and students to learn about technology services available, browse our knowledge base for how-to technology guides, or get assistance with an issue. Want to learn how to use this new site? Been using it and have questions? Come to a demonstration to […]
August 14, 2017

Internet Slowness Issue Across Campus Resolved

Thank you for your patience. ITS has now resolved the issue with Internet slowness across campus. If you continue to experience issues, please contact the Support Center at 515-271-3001 or visit to report your issue.
August 14, 2017

Internet Slowness Issues Across Campus

At 9:00 a.m., ITS was made aware of internet slowness across campus on both wireless and wired connections. ITS is diligently working towards a resolution. We will provide updates and will let you know when this outage has been resolved. Thank you for your patience.
August 14, 2017

MyDUSIS Outage Resolved

Thank you for your patience. ITS has now resolved the MyDUSIS outage. If you continue to experience issues, please contact the Support Center at 515-271-3001 or visit to report your issue.
August 7, 2017

MyDUSIS Outage

At 6:45 a.m., ITS was made aware of a MyDUSIS outage. MyDUSIS is the self-service portion of the Drake University Shared Information System (DUSIS). As a result of this outage, Drake faculty, staff, and students cannot currently access time cards, registration, grade entry, payment, and other MyDUSIS functions. ITS is diligently working towards a resolution. […]
August 7, 2017