ITS staff are aware of and investigating an issue with the DUGuest wireless network; reports indicate people are unable to connect to the network. We’ll provide updates as we work to resolve this issue. If you’re being affected by this issue, contact the ITS Support Center by submitting a Network Issue ticket, calling 515-271-3001, or...
Accruent EMS will be applying upgrades to our event management system (EMS) on Wednesday, May 29 between 9 p.m. – 5 a.m. CT. While the maintenance window is designated for the entire time period, any outages causing the system to be unavailable will only last 10-15 minutes. If you experience service interruptions outside this maintenance...
Systems supported by ITS may be unavailable due to routine maintenance beginning at approximately 9:00 p.m. tonight until 1:00 a.m. tomorrow morning. For a full schedule of maintenance dates for 2024 please see www.drake.edu/its/maintenanceschedule/.
ITS has resolved the network outage impacting the eduroam and DUGuest wired and wireless networks. Thank you for your patience. If you’re still experiencing issues, contact the ITS Support Center for help by visiting service.drake.edu/its, calling 515-271-3001, or visiting the lower level of Carnegie Hall. To receive SMS outage notifications, opt in by texting DrakeITSALERTS...
ITS staff are aware of and investigating an outage affecting both the wired and wireless networks on campus; some people may not be able to connect to eduroam or DUGuest, and others are being prompted to accept the network certificate. We’ll provide updates as we work to resolve this issue. If you’re being affected by...
Accruent will be conducting regularly scheduled system maintenance on the Event Management System (EMS) the evening of Thursday, May 23 between 8 p.m. – 1 a.m. CT. While the EMS maintenance window is designated for the entire time period, any outages will only last 10-15 minutes. If you experience service interruptions outside this maintenance window, submit...
ITS has resolved the Banner outage. Thank you for your patience. If you’re still experiencing issues, contact the ITS Support Center for help by visiting service.drake.edu/its, calling 515-271-3001, or visiting the lower level of Carnegie Hall.
ITS staff are aware of and investigating a Banner outage; users are experiencing timeout issues when accessing Admin Pages or Banner Self Service. We’ll provide updates as we work to resolve this issue. If you’re being impacted by this issue, contact the ITS Support Center by entering a Banner Issue ticket, calling 515-271-3001, or visiting...
ITS staff received reports that the Drake.edu website was loading very slowly around 6:30 p.m. ITS and UCM staff worked with our outside partners to resolve the issue by about 7:30 p.m. If you’re still experiencing issues, contact the ITS Support Center for help by visiting service.drake.edu/its, calling 515-271-3001, or visiting the lower level of...
ITS staff will be applying upgrades and patches to the Banner system beginning Saturday, May 4 at 7 p.m. and lasting until Sunday, May 5 at 3 a.m. During this time, Self Service, Admin Pages, ProcessMaker, Workflow, eTranscripts, TouchNet, and other connected systems will be unavailable. These updates are necessary to keep our University data...