On Friday, August 9, ITS will be transferring phone lines from our current provider, Lumen, to a new provider, Granite. Work will begin at 7 a.m., when all phone calling will be taken offline. Services will be restored for each phone as it is ported to the new system. We expect the full migration to...
Drake’s vendor partner Accruent will be migrating our event management system (EMS) to a new cloud platform on Sunday, August 11 between 3 – 11 a.m. CT., and the system will be unavailable during this maintenance window. This transition will enhance the system for better long-term performance and reliability. If you experience service issues outside...
ITS has resolved the wireless network issue, and eduroam, DUEntertainment, and DUGuest are fully restored. Thank you for your patience. If you’re still experiencing issues, contact the ITS Support Center for help by visiting service.drake.edu/its, calling 515-271-3001, or visiting the lower level of Carnegie Hall. To receive SMS outage notifications, opt in by texting DrakeITSALERTS...
ITS staff and our vendor partner, Cisco, continue to work on resolving the wireless network issue. We’ve had success restoring eduroam and DUEntertainment, though there may be intermittent interruptions while we continue working to restore DUGuest. Wired network connections in offices are still functional. If you’re being affected by this issue, contact the ITS Support...
ITS staff and our vendor partner continue to work on resolving the eduroam wireless network issue resulting from the overnight campus power outage. The campus wired network is operational. We’ll keep you posted on progress and share when the issue has been resolved. Thank you for your patience. If you’re being affected by this issue,...
ITS staff are aware of and investigating reports of issues with the eduroam wireless network; some people may not be able to connect to the wireless network after the power outage on campus this morning. We’ll provide updates as we work to resolve this issue. If you’re being affected by this issue, contact the ITS...
ITS staff resolved a brief service interruption with our Ethos integration platform; some people experienced issues logging into the Self Service dashboard, ProcessMaker functionality, and looking up data from Banner. If you’re still experiencing issues, contact the ITS Support Center for help by visiting service.drake.edu/its, calling 515-271-3001, or visiting the lower level of Carnegie Hall.
Microsoft has reported that their technicians have resolving the issue reported last night impacting Teams, OneDrive, Azure Virtual Desktop, and other Microsoft products. ITS staff have been monitoring progress and are confident our core services are online and working normally. If you’re still experiencing issues, contact the ITS Support Center for help by visiting service.drake.edu/its,...
ITS staff were notified this evening of an issue affecting Microsoft users in the central US; some people may experience challenges connecting to and using Teams, OneDrive, Azure Virtual Desktop, and other Microsoft products. Microsoft technicians are working to resolve the issue as quickly as possible. Information on service status is available at status.cloud.microsoft. If...
ITS staff will be performing routine maintenance tonight between 9 p.m. – 1 a.m. During this time, ITS supported systems may be unavailable. If you experience issues after the maintenance is complete, contact the ITS Support Center for help by visiting service.drake.edu/its, calling 515-271-3001, or visiting the lower level of Carnegie Hall. To see the...