Internet2, an ITS vendor partner, will be performing maintenance on some servers used to provide campus internet services on three evenings beginning tonight, Thursday, Sept. 5 between 9–10 p.m. and again on Tuesday, Sept. 10 and Thrusday, Sept. 12 during the same hours. Drake users should not experience an interruption in internet access during these maintenance...
ITS staff and our IBM vendor partners have resolved the SPSS license activation issue. Individuals who install or upgrade SPSS software should no longer receive an error message about the licensing code being incorrect. Thank you for your patience. If you continue to experience issues using SPSS, contact the ITS Support Center by submitting a...
ITS staff are aware of and investigating an issue with access to SPSS; people who haven’t yet installed and activated SPSS on their computer may experience receiving an error message about the licensing code being incorrect. We’ll provide updates as we work with IBM to resolve this issue. One workaround is to use SPSS through...
The scheduled ITS maintenance on the campus network for Saturday morning at 6 a.m. has been postponed. We’ll post an updated announcement when it’s rescheduled. If you’re experiencing technology issues, contact the ITS Support Center for help by visiting service.drake.edu/its, calling 515-271-3001, or visiting the lower level of Carnegie Hall. To see the full 2024...
ITS staff will be performing maintenance on the campus network on Saturday morning beginning at 6 a.m. and lasting approximately 30 minutes. During this time, new connections to the network will be unavailable. Devices already connected to the network should not be affected and will stay online. If you experience connectivity issues after the maintenance...
ITS staff will be performing routine maintenance tonight between 9 p.m. – 1 a.m. During this time, ITS supported systems may be unavailable. If you experience issues after the maintenance is complete, contact the ITS Support Center for help by visiting service.drake.edu/its, calling 515-271-3001, or visiting the lower level of Carnegie Hall. To see the...
The ITS laptop checkout kiosk has been updated with 12 brand new computers for the new academic year. Additionally, the kiosk has moved to a new location in Midnight Hall at Cowles Library. Current students, faculty, and staff have 24-hour access to the kiosk to checkout and return laptops for free and use up to...
Need some extra assistance during move-in and Welcome Week? ITS staff are here to help. The Support Center will be open the following hours the rest of August. Regular hours for the fall semester begin on Monday 8/26 and are as follows: You can also contact us 24×7 by submitting a ticket though the ITS...
ITS staff and our vendor partners have completed maintenance on the phone systems. Phone service has been tested and is fully restored across campus. Thank you for your patience. If you’re experiencing any issues, contact the ITS Support Center for help by visiting service.drake.edu/its, calling 515-271-3001, or visiting the lower level of Carnegie Hall.
ITS staff will be performing maintenance on the wireless network this Sunday, Aug. 11 beginning at 5 a.m. and lasting less than one hour. During this time, the wireless networks on campus, including eduroam, DUGuest, and DUEntertainment, will briefly be unavailable. This work is necessary to continue improving network security and stability. The wired network...