ITS staff became aware of a campus network issue preventing connectivity on both the wired and wireless networks. After investigation, we determined it was rogue devices and have removed them from the network to restore service campus-wide. If you’re experiencing technology issues, contact the ITS Support Center for help by visiting service.drake.edu/its, calling 515-271-3001, or...
ITS staff became aware of an issue with the network switch in the Fieldhouse causing an interruption in connectivity. After investigation, we determined it was a hardware failure and have installed a replacement switch in order to restore network connectivity. This issue did not impact any other buildings on campus. If you’re still experiencing issues,...
Internet2, an ITS vendor partner, will be performing maintenance on some servers used to provide campus internet services on three evenings beginning tonight, Thursday, Sept. 5 between 9–10 p.m. and again on Tuesday, Sept. 10 and Thrusday, Sept. 12 during the same hours. Drake users should not experience an interruption in internet access during these maintenance...
ITS staff and our IBM vendor partners have resolved the SPSS license activation issue. Individuals who install or upgrade SPSS software should no longer receive an error message about the licensing code being incorrect. Thank you for your patience. If you continue to experience issues using SPSS, contact the ITS Support Center by submitting a...
ITS staff are aware of and investigating an issue with access to SPSS; people who haven’t yet installed and activated SPSS on their computer may experience receiving an error message about the licensing code being incorrect. We’ll provide updates as we work with IBM to resolve this issue. One workaround is to use SPSS through...
The scheduled ITS maintenance on the campus network for Saturday morning at 6 a.m. has been postponed. We’ll post an updated announcement when it’s rescheduled. If you’re experiencing technology issues, contact the ITS Support Center for help by visiting service.drake.edu/its, calling 515-271-3001, or visiting the lower level of Carnegie Hall. To see the full 2024...
ITS staff will be performing maintenance on the campus network on Saturday morning beginning at 6 a.m. and lasting approximately 30 minutes. During this time, new connections to the network will be unavailable. Devices already connected to the network should not be affected and will stay online. If you experience connectivity issues after the maintenance...
ITS staff will be performing routine maintenance tonight between 9 p.m. – 1 a.m. During this time, ITS supported systems may be unavailable. If you experience issues after the maintenance is complete, contact the ITS Support Center for help by visiting service.drake.edu/its, calling 515-271-3001, or visiting the lower level of Carnegie Hall. To see the...
The ITS laptop checkout kiosk has been updated with 12 brand new computers for the new academic year. Additionally, the kiosk has moved to a new location in Midnight Hall at Cowles Library. Current students, faculty, and staff have 24-hour access to the kiosk to checkout and return laptops for free and use up to...
Need some extra assistance during move-in and Welcome Week? ITS staff are here to help. The Support Center will be open the following hours the rest of August. Regular hours for the fall semester begin on Monday 8/26 and are as follows: You can also contact us 24×7 by submitting a ticket though the ITS...