ITS has resolved the firewall issue impacting virtual apps and desktops. Thank you for your patience. If you’re still experiencing issues, contact the ITS Support Center for help by visiting service.drake.edu/its, calling 515-271-3001, or visiting the lower level of Carnegie Hall.
ITS staff and our vendor partner continue to work on resolving the firewall issue impacting virtual apps and desktops. AVD/the Windows App is available, though with limited functionality, and Banner users can access the system. Our team is actively working on stabilizing the standby firewall to ensure a seamless experience for all users. We’ll continue...
ITS staff and our vendor partner continue to work on resolving the firewall issue impacting virtual apps and desktops. We’ll keep you posted on progress and share when the issue has been resolved. Thank you for your patience. If you’re being affected by this issue, contact the ITS Support Center by submitting a Virtual Apps/Desktop...
ITS staff will be performing routine maintenance tonight between 9 p.m. – 1 a.m. During this time, ITS supported systems may be unavailable. If you experience issues after the maintenance is complete, contact the ITS Support Center for help by visiting service.drake.edu/its, calling 515-271-3001, or visiting the lower level of Carnegie Hall. To see the...
ITS staff are aware of and investigating an issue causing virtual apps and desktops to be unavailable. We’ll provide updates as we work to resolve this issue. If you’re being affected by this issue, contact the ITS Support Center by submitting a Virtual Apps/Desktop Issue ticket, calling 515-271-3001, or visiting the lower level of Carnegie...
ITS staff have resolved the wireless network issue. Thank you for your patience. Everyone should be able to reconnect to eduroam; if you connected to the guest network as a workaround, make sure to “forget” that network to avoid conflicts and errors. If you’re still experiencing issues, contact the ITS Support Center for help by...
ITS staff are aware of and investigating a wireless network issue; some people have reported not being able to connect and others have been bumped off the wireless network. We’ll provide updates as we work to resolve this issue. If you’re being affected by this issue, contact the ITS Support Center by submitting a Network...
ITS staff will be performing maintenance on the Banner system beginning Saturday, Oct. 26 at 7 p.m. and lasting approximately 12 hours, with the system available around 7 a.m. on Sunday, Oct. 27. During this time, Self Service, Admin Pages, TouchNet, ProcessMaker, eTranscripts, and other systems connected to Banner will be unavailable. This downtime is...
ITS staff will be performing routine maintenance tonight between 9 p.m. – 1 a.m. During this time, ITS supported systems may be unavailable. If you experience issues after the maintenance is complete, contact the ITS Support Center for help by visiting service.drake.edu/its, calling 515-271-3001, or visiting the lower level of Carnegie Hall. To see the...
ITS staff and our vendor partner, Xerox, will be performing maintenance on the PaperCut printing system next Monday, Oct. 14 beginning at 4:45 p.m. and lasting approximately 2 hours. During this time, print services and the ability to submit print jobs via web print may briefly be unavailable. This work is necessary to apply software...