The ProcessMaker vendor will be performing maintenance on the system tonight, Tuesday, March 11 starting at 6 p.m. and lasting approximately 8 hours. During this time, automated processes may be interrupted but will be queued to happen after the work is complete. If you experience issues after the maintenance is complete, contact the ITS Support...
ITS staff have resolved the eduroam wireless issues on campus. Thank you for your patience. If you haven’t automatically reconnected to the eduroam network, turn Wi-Fi off on your device, turn it back on, and select eduroam. If you continue to experience network connectivity issues, contact the ITS Support Center for help by visiting service.drake.edu/its,...
ITS staff are aware of and investigating reports of issues connecting to eduroam wireless; most reports are happening on Apple devices. We’ll provide updates as we work to resolve this situation. If you’re being affected by this issue, contact the ITS Support Center by submitting a Network Issue ticket, calling 515-271-3001, or visiting the lower...
ITS staff have rolled back a network change implemented last night after receiving reports this morning of varied network issues across campus. Most of these issues seem to be resolved after this rollback, but users on campus may need to restart their devices to refresh their connections. If you’re experiencing any network issues, contact the...
Due to the impending winter storm expected to impact Drake’s campus, the ITS Support Center in Carnegie Hall will be closed for walk-in support on Wednesday, Feb. 12th. All ITS staff, including Student Techs, will work remotely. If you need ITS support, submit a ticket at service.drake.edu/its or call 515-271-3001. ITS staff will provide remote...
ITS staff and our vendor partner, ellucian, have resolved an issue with attachments in Finance Self Service through WebXtender. If you’re still experiencing this issue, contact the ITS Support Center by submitting a myDrake/Self Service/Internal Site Issue ticket, calling 515-271-3001, or visiting the lower level of Carnegie Hall.
ITS staff will be performing routine maintenance tonight between 9 p.m. – 1 a.m. During this time, ITS supported systems may be unavailable. If you experience issues after the maintenance is complete, contact the ITS Support Center for help by visiting service.drake.edu/its, calling 515-271-3001, or visiting the lower level of Carnegie Hall. To see the...
ITS staff will be performing routine maintenance on our Oracle databases this Sunday, Dec. 22 between 7 – 9 a.m. During this time, Drake systems including Self Service, Banner, ProcessMaker, eTranscripts, and Touchnet may be unavailable. This work is necessary to maintain the security of University data. If you experience issues after the maintenance is...
This Sunday, Dec. 22, 2024 2 – 8 a.m., Blackboard will be fully unavailable to all users while required maintenance is being performed on the back-end database. This maintenance is necessary to ensure optimal system security and performance. If you have questions, contact us by submitting a Blackboard Ultra Request ticket though the ITS service...
ITS staff will be performing maintenance on the Transact system on Thursday, Dec. 26, 2024, starting at 8 a.m. and potentially extending into the early morning hours of Friday, Dec. 27. Additionally, preliminary testing will occur on Thursday, Dec. 19, 2024, from 1 – 3 p.m. During these times, the use of Bulldog Bucks and...