ITS continues to address the intermittent eduroam wireless issues affecting Collier‑Scripps, the Harmon Fine Arts Center, and the Science Connector Building. Our network team, working closely with our vendor partner Cisco, are implementing targeted fixes to stabilize and fully restore connectivity. To ensure we have a full understanding of the campus-wide impact while this work...
ITS is actively addressing the intermittent eduroam wireless disruptions impacting Collier‑Scripps, the Harmon Fine Arts Center, and the Science Connector Building. Our network team, in collaboration with our vendor partner, is working to identify and resolve the underlying issue. We’ll continue to provide updates as more information becomes available. Thank you for your patience as...
ITS staff will be performing maintenance on WebXtender tomorrow, Fri., Jan. 30 between 630 – 7:30 a.m. During this time, the system will be unavailable while it’s migrated to a new server. If you experience issues after the maintenance is complete, contact the ITS Support Center for help by visiting service.drake.edu/its, calling 515-271-3001, or visiting the lower level of Carnegie Hall with your...
ITS staff continue working to resolve the intermittent eduroam wireless network issues primarily impacting Collier-Scripps, Harman Fine Arts Center, and Science Connector Building. Around 10 p.m. this evening, Wed., Jan. 28, our network team will reset our network equipment. The eduroam wireless network will briefly be unavailable at that time in order to improve connectivity. Additional work will continue in...
ITS has resolved the Banner system outage. Thank you for your patience. If you’re still experiencing issues, contact the ITS Support Center for help by visiting service.drake.edu/its, calling 515-271-3001, or visiting the lower level of Carnegie Hall with your device. To receive ITS news posts via email, opt in by completing this form. To receive SMS outage notifications, opt in by...
ITS staff are aware of and investigating Banner databse issues. At this time, the entire Banner system is unavailable. We’ll provide updates as we work to resolve this issue. If you’re being affected by this issue, contact the ITS Support Center by submitting a Banner Issue ticket, calling 515-271-3001, or visiting the lower level of Carnegie Hall with your device. To receive ITS news posts via email, opt in...
ITS staff continue to work on resolving the intermittent eduroam wireless network issues primarily affecting Collier-Scripps, Harman Fine Arts Center, and Science Connector Building. Our network team is implementing additional changes tonight to address the problem. Further system‑wide wireless adjustments are planned for late Thursday night. We’ll share updates as they become available. Thank you for your patience. If you’re being affected by this issue,...
ITS staff are aware of and investigating reports of intermittent network connection interruptions on both the wired network and the eduroam wireless network. We’ll provide updates as our staff works to resolve this issue. If you’re being affected by this issue, contact the ITS Support Center by submitting a Network Issue ticket, calling 515-271-3001, or visiting the lower level of Carnegie Hall with your device. To receive ITS news...
ITS vendor partner ProcessMaker will be performing routine maintenance on the system on Tuesday, January 27 beginning at 6:45 p.m. and lasting approximately 8 hours. During this time, brief disruptions of a few minutes at a time may happen sporadically. Additionally, automated processes may be interrupted but will be queued to run after the work...
Microsoft 365 is currently experiencing a widespread issue in North America affecting the Outlook email service, including here at Drake. Individuals using both the desktop and web versions may experience degraded performance or intermittent access issues. These service interruptions are external to Drake and stem from issues with Microsoft’s infrastructure. Our ITS team is actively...