Drake’s Vendor partners at Panopto will perform database maintenance on Saturday, April 12 beginning at 9 a.m. and lasting approximately 3 hours. During this time, Panopto will be unavailable. This work is necessary to improve the stability and capacity of the overall Panopto system. If you experience issues after the maintenance is complete, contact the...
ITS staff and our vendor partner will be applying an update to the ProcessMaker system this evening (Fri., April 4) beginning at 6 p.m. and lasting approximately 30 minutes. During this time, some automated processes may be paused or delayed until after the maintenance work is complete. This work is necessary because of issues relating...
Lumen will be performing network maintenance on Wednesday, April 9 between 12 a.m. (midnight) and 6 a.m. During this time, the campus network should not be interrupted, and traffic should move over to our additional network providers. This essential work will replace damaged network fiber to restore a secure, stable network connection. NOTE: This maintenance...
ITS staff became aware around 2:30 p.m. that banner.drake.edu was unavailable for campus users. After investigation, we determined it was due to an inadvertent network setting change and have since corrected it to restore the site. If you’re experiencing technology issues, contact the ITS Support Center for help by visiting service.drake.edu/its, calling 515-271-3001, or visiting...
Mediacom will be performing network maintenance on Tuesday, March 25 between 12 a.m. (midnight) and 6 a.m. During this time, the campus network should not be interrupted, and traffic should move over to our additional network providers. This work will install important software updates to ensure a secure, stable network. If you experience issues after...
ITS staff will be performing maintenance on our Oracle databases this Sunday, March 23 between 7 – 9 a.m. During this time, Drake systems including Self Service, Banner, ProcessMaker, eTranscripts, and Touchnet may be unavailable. This work is necessary to maintain the security of University data. If you experience issues after the maintenance is complete,...
ITS staff will be performing maintenance on campus network equipment this Monday, March 17 starting at 10 p.m. During this time, the campus network may be unavailable for a few minutes as the updates are applied and the equipment is restarted. This work is necessary to keep our network secure. If you experience issues after...
The ProcessMaker vendor will be performing maintenance on the system tonight, Tuesday, March 11 starting at 6 p.m. and lasting approximately 8 hours. During this time, automated processes may be interrupted but will be queued to happen after the work is complete. If you experience issues after the maintenance is complete, contact the ITS Support...
ITS staff have resolved the eduroam wireless issues on campus. Thank you for your patience. If you haven’t automatically reconnected to the eduroam network, turn Wi-Fi off on your device, turn it back on, and select eduroam. If you continue to experience network connectivity issues, contact the ITS Support Center for help by visiting service.drake.edu/its,...
ITS staff are aware of and investigating reports of issues connecting to eduroam wireless; most reports are happening on Apple devices. We’ll provide updates as we work to resolve this situation. If you’re being affected by this issue, contact the ITS Support Center by submitting a Network Issue ticket, calling 515-271-3001, or visiting the lower...