ITS staff are aware of and investigating reports of intermittent network connectivity issues across campus, including both wired and wireless, and on DUGuest and eduroam. While some users have successfully reconnected, we’re actively monitoring the situation to ensure network stability and will provide appropriate updates to campus. If you’re being affected by this issue, contact...
ITS vendor partner Ellucian will be performing maintenance on security controls for the Banner Self-Service system this Wednesday, September 24 between 9 p.m. – 1 a.m. During this time, the primary Self-Service link on myDrake will be unavailable, but students, faculty, and staff will still be able to access the Employee Dashboard, Student Self Service,...
ITS staff became aware of an issue with Self Service Banner giving a 503 Service Unavailable error when users were trying to access the system. After investigation, we determined the cause and have restored service. If you’re experiencing technology issues, contact the ITS Support Center for help by visiting service.drake.edu/its, calling 515-271-3001, or visiting the...
ITS staff will be performing maintenance on our Oracle databases this Sunday, Sept. 21 between 7 – 9 a.m. During this time, Drake systems including Self Service, Banner Admin Pages, ProcessMaker, eTranscripts, Touchnet, and others may be unavailable. This work is necessary to maintain the security of University data. If you experience issues after the...
ITS has resolved the eduroam network connectivity issue. Thank you for your patience. If you’re still experiencing issues, contact the ITS Support Center for help by visiting service.drake.edu/its, calling 515-271-3001, or visiting the lower level of Carnegie Hall with your device. To receive ITS news posts via email, opt in by completing this form. To...
ITS staff are aware of and investigating eduroam network connectivity issues; some people may experience being prompted to trust the certificate when trying to connect to eduroam. We’ll provide updates as we work to resolve this issue. If you’re being affected by this issue, contact the ITS Support Center by submitting a Network Issue ticket,...
Our vendor partner, Ellucian, has resolved the root cause of the Self Service performance issues and the site is working normally. If you’re still experiencing issues, contact the ITS Support Center for help by visiting service.drake.edu/its, calling 515-271-3001, or visiting the lower level of Carnegie Hall. To receive ITS news posts via email, opt in...
ITS staff were informed by Ellucian (our vendor partner for Banner and Self Service) that they are aware of and investigating degraded performance. Users may experience slow load times when accessing the system. We’ll provide updates on this issue as we receive them. If you’re being affected by this issue, contact the ITS Support Center...
ITS staff were completing work on the campus network in preparation for upcoming maintenance that inadvertently caused a brief interruption impacting both wired and wireless connections. We realized the issue quickly and were able to restore service within less than ten minutes. All network connectivity should be back to normal. If you’re experiencing technology issues,...
ITS staff became aware of a power outage around 10 p.m. last night impacting the Dial Center and causing numerous ITS services to be unavailable. FPM staff were able to restore power to the building so ITS staff could begin restarting services. Impacted systems included the drake.edu website, Banner, Self Service, eTranscripts, ProcessMaker, TouchNet, and...