Thank you for your patience. At approximately 4:30 PM on July 24, ITS resolved issues with authenticating to services from off campus. If you continue to experience issues, please contact the Support Center at 515-271-3001 or visit service.drake.edu/its to report your issue.
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Category: ITS News & Announcements
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Outage of Off-campus Authentication Services
At 2:30 p.m., ITS was made aware of off-campus authentication services becoming unavailable. This is affecting off-campus access to email and calendaring (Office 365), Admissions data collection services (Slate), ticketing and service requests (TeamDynamix), Math placement exams (Aleks), and course evaluations (CampusLabs). ITS is diligently working towards a resolution. We will provide updates and will let you...
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Outage of Password Manager and select websites Resolved
Thank you for your patience. ITS has now resolved the troubles validating identity with SMS (TXT messages) in the Password Manager. If you continue to experience issues, please contact the Support Center at 515-271-3001 or visit service.drake.edu/its to report your issue.
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Outage of Password Manager and select websites
At 8:30 a.m., ITS was made aware of problems validating security questions through SMS (TXT messages) in our Password Manager. We have identified a resolution and are working on implementation. In the process the Password Manager and other select websites will be temporarily unavailable. These sites include faculty.cbpa.drake.edu, cphs-web.drake.edu, informatics.drake.edu, live.drake.edu, and off-campus document access through documents.drake.edu. ITS...
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What’s Your Personal Backup Plan?
Mobile phones, tablets, and laptops continue to provide us with the opportunity to work “on the go,” but this added convenience can also mean greater risk. These personal devices are making it easier to store and access both personal and University information, but they are also easy to steal or misplace. Do you know what...
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blueView and blueSpace Planned Outage from 6:00-7:00 a.m. 7/16
ITS is making updates to the network that will cause access to blueView and blueSpace to be unavailable for 15-30 minutes on Sunday, July 16. Outages for each of these systems will happen sometime during the maintenance window of 6:00-7:00 a.m. No other systems should be affected. We appreciate your patience while we perform this...
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IT Service Portal Search Issue Resolved
The search function in the IT service portal is once again functioning as expected. We appreciate your patience while we worked with our vendor to resolve this issue. If you continue to experience issues, please contact the Support Center at 515-271-3001 or visit service.drake.edu/its to report your issue.
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IT Service Portal Search Issue
ITS has been made aware of an issue with the search function in the IT service portal. Our vendor recently made an update and as a result, the search function only works for knowledge base articles and not for services. ITS is diligently working with our vendor to find a resolution. In the meantime, the...
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Drake Card Planned Outage on Saturday, July 8 and Sunday, July 9
ITS needs to make an important upgrade to the system that controls Drake Cards. As a result, access to the following services will be unavailable on July 8 and 9: Student printing Laundry services Bulldog Bucks usage and management Dining and vending services using Bulldog Bucks Using Bulldog Bucks to pay for Uber rides There...
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Information on the Latest Ransomware Outbreak: Petya
This week, a new outbreak of ransomware called Petya/NotPetya was released, causing chaos and infecting computer systems worldwide. Ransomware is a type of malware that encrypts files on a computer and holds information hostage in an attempt to extort payment. It typically relies on an individual to open an email with a malicious attachment or...