ITS staff are aware of and investigating an outage affecting both the wired and wireless networks on campus; some people may not be able to connect to eduroam or DUGuest, and others are being prompted to accept the network certificate. We’ll provide updates as we work to resolve this issue. If you’re being affected by...
Accruent will be conducting regularly scheduled system maintenance on the Event Management System (EMS) the evening of Thursday, May 23 between 8 p.m. – 1 a.m. CT. While the EMS maintenance window is designated for the entire time period, any outages will only last 10-15 minutes. If you experience service interruptions outside this maintenance window, submit...
ITS has resolved the Banner outage. Thank you for your patience. If you’re still experiencing issues, contact the ITS Support Center for help by visiting service.drake.edu/its, calling 515-271-3001, or visiting the lower level of Carnegie Hall.
ITS staff are aware of and investigating a Banner outage; users are experiencing timeout issues when accessing Admin Pages or Banner Self Service. We’ll provide updates as we work to resolve this issue. If you’re being impacted by this issue, contact the ITS Support Center by entering a Banner Issue ticket, calling 515-271-3001, or visiting...
Thank you for your patience. ITS has now resolved the wireless network outage. If you continue to be unable to access this system, please contact the support center at 515-271-3001 or visit service.drake.edu/its to report your issue.
ITS is still working with our vendor to resolve the wifi connection issue. We will keep you posted of progress and will let you know when this outage has been resolved. To receive outage notifications by text, opt in by texting DrakeITSALERTS to phone number 226787. You first need to be signed up to...
At 10:20 AM ITS was made aware that some individuals across campus could not access the Eduroam wireless network. Because of this service interruption individuals impacted may show connection to eduroam network but can not access the internet or other network connections. ITS is investigating. Updates will be posted as we discover more information. Thank...
ITS will be performing necessary maintenance on the campus network between 6:00 and 7:00 am Sunday, May 5th. There will be two 15 minute periods when new connections cannot be made to eduroam or the wired network. Individuals currently connected to the network will not be impacted. If you experience issues after the maintenance is...
ITS staff received reports that the Drake.edu website was loading very slowly around 6:30 p.m. ITS and UCM staff worked with our outside partners to resolve the issue by about 7:30 p.m. If you’re still experiencing issues, contact the ITS Support Center for help by visiting service.drake.edu/its, calling 515-271-3001, or visiting the lower level of...
ITS staff will be applying upgrades and patches to the Banner system beginning Saturday, May 4 at 7 p.m. and lasting until Sunday, May 5 at 3 a.m. During this time, Self Service, Admin Pages, ProcessMaker, Workflow, eTranscripts, TouchNet, and other connected systems will be unavailable. These updates are necessary to keep our University data...