ITS has resolved the Banner system outage. Thank you for your patience. If you’re still experiencing issues, contact the ITS Support Center for help by visiting service.drake.edu/its, calling 515-271-3001, or visiting the lower level of Carnegie Hall with your device. To receive ITS news posts via email, opt in by completing this form. To receive SMS outage notifications, opt in by...
ITS staff are aware of and investigating Banner databse issues. At this time, the entire Banner system is unavailable. We’ll provide updates as we work to resolve this issue. If you’re being affected by this issue, contact the ITS Support Center by submitting a Banner Issue ticket, calling 515-271-3001, or visiting the lower level of Carnegie Hall with your device. To receive ITS news posts via email, opt in...
ITS staff continue to work on resolving the intermittent eduroam wireless network issues primarily affecting Collier-Scripps, Harman Fine Arts Center, and Science Connector Building. Our network team is implementing additional changes tonight to address the problem. Further system‑wide wireless adjustments are planned for late Thursday night. We’ll share updates as they become available. Thank you for your patience. If you’re being affected by this issue,...
ITS staff are aware of and investigating reports of intermittent network connection interruptions on both the wired network and the eduroam wireless network. We’ll provide updates as our staff works to resolve this issue. If you’re being affected by this issue, contact the ITS Support Center by submitting a Network Issue ticket, calling 515-271-3001, or visiting the lower level of Carnegie Hall with your device. To receive ITS news...
ITS vendor partner ProcessMaker will be performing routine maintenance on the system on Tuesday, January 27 beginning at 6:45 p.m. and lasting approximately 8 hours. During this time, brief disruptions of a few minutes at a time may happen sporadically. Additionally, automated processes may be interrupted but will be queued to run after the work...
Microsoft 365 is currently experiencing a widespread issue in North America affecting the Outlook email service, including here at Drake. Individuals using both the desktop and web versions may experience degraded performance or intermittent access issues. These service interruptions are external to Drake and stem from issues with Microsoft’s infrastructure. Our ITS team is actively...
ITS staff will be releasing required OS updates for all campus Mac and Windows computers beginning this month. During this time, devices will receive required system updates, including Windows 25H2 and macOS Tahoe. Service interruptions may occur as updates are installed. This work is necessary to keep campus technology secure and up to date. If you experience issues after the...
ITS vendor partner ProcessMaker will be performing routine maintenance on the system today, Tuesday, January 6 beginning at 7 p.m. and lasting approximately 8 hours. During this time, brief disruptions of a few minutes at a time may happen sporadically. Additionally, automated processes may be interrupted but will be queued to run after the work...
ITS staff will be performing maintenance on our Oracle databases this Sunday, Dec. 21 between 7 – 9 a.m. During this time, Drake systems including Self Service, Banner Admin Pages, ProcessMaker, eTranscripts, TouchNet, and others may be unavailable. This work is necessary to maintain the security of University data. If you experience issues after the...
ITS has resolved the Banner Admin Pages issue. Thank you for your patience. If you’re still experiencing issues, contact the ITS Support Center for help by visiting service.drake.edu/its, calling 515-271-3001, or visiting the lower level of Carnegie Hall with your device. To receive ITS news posts via email, opt in by completing this form. To...