ITS staff will be performing routine maintenance tonight between 9 p.m. – 1 a.m. During this time, ITS supported systems may be unavailable. If you experience issues after the maintenance is complete, contact the ITS Support Center for help by visiting service.drake.edu/its, calling 515-271-3001, or visiting the lower level of Carnegie Hall. To see the...
ITS staff will be performing maintenance on Self Service and Banner Admin Pages this Sunday, Sept. 22 starting at 7 a.m. and lasting approximately 2 hours. During this time, Self Service Banner, Admin Pages, TouchNet, and other connected systems will be unavailable. This work is necessary to better protect University data.. If you experience issues...
On Thursday, Sept. 19 at 4:30pm, ITS staff will be updating an SSO security certificate related to Blackboard logins. The update will not cause Blackboard to be unavailable, but it may cause your course materials to appear unavailable. If you experience issues accessing your course materials, fully quit your browser, restart it, and log back in to...
The Azure Virtual Desktop (AVD) outage is now resolved and desktops and applications are working normally. Thank you for your patience. If you’re still experiencing issues, contact the ITS Support Center for help by visiting service.drake.edu/its, calling 515-271-3001, or visiting the lower level of Carnegie Hall.
ITS staff are aware that Azure Virtual Desktop (AVD) is currently unavailable. This outage will impact some people’s ability to access Banner and other virtual applications, such as those used in some classes. We’ll provide updates as we continue to investigate this issue. If you’re being affected by this issue, contact the ITS Support Center...
ITS staff became aware of a campus network issue preventing connectivity on both the wired and wireless networks. After investigation, we determined it was rogue devices and have removed them from the network to restore service campus-wide. If you’re experiencing technology issues, contact the ITS Support Center for help by visiting service.drake.edu/its, calling 515-271-3001, or...
ITS staff became aware of an issue with the network switch in the Fieldhouse causing an interruption in connectivity. After investigation, we determined it was a hardware failure and have installed a replacement switch in order to restore network connectivity. This issue did not impact any other buildings on campus. If you’re still experiencing issues,...
Internet2, an ITS vendor partner, will be performing maintenance on some servers used to provide campus internet services on three evenings beginning tonight, Thursday, Sept. 5 between 9–10 p.m. and again on Tuesday, Sept. 10 and Thrusday, Sept. 12 during the same hours. Drake users should not experience an interruption in internet access during these maintenance...
ITS staff and our IBM vendor partners have resolved the SPSS license activation issue. Individuals who install or upgrade SPSS software should no longer receive an error message about the licensing code being incorrect. Thank you for your patience. If you continue to experience issues using SPSS, contact the ITS Support Center by submitting a...
ITS staff are aware of and investigating an issue with access to SPSS; people who haven’t yet installed and activated SPSS on their computer may experience receiving an error message about the licensing code being incorrect. We’ll provide updates as we work with IBM to resolve this issue. One workaround is to use SPSS through...