ITS staff are aware of and investigating an outage affecting both the wired and wireless networks on campus; some people may not be able to connect to eduroam or DUGuest, and others are being prompted to accept the network certificate. We’ll provide updates as we work to resolve this issue. If you’re being affected by...
Thank you for your patience. ITS has now resolved the wireless network outage. If you continue to be unable to access this system, please contact the support center at 515-271-3001 or visit service.drake.edu/its to report your issue.
At 8:00 a.m., ITS became aware of a network outage for buildings on the north side of campus affecting wired and wireless connections in Olin, Science Connector Building, Fitch, Harvey Ingham, Cline, Medbury, Collier-Scripps and FAC. The outage is due to scheduled power maintenance in Olin being conducted by FPM, which is scheduled to last...
At 9:00 p.m., ITS learned of an outage affecting connections to the Drake network. At 9:50 p.m., ITS resolved the issue. If you continue to experience any problems, please contact the support center at 515-271-4640 or visit service.drake.edu/its for assistance.
Thank you for your patience. ITS how now resolved the Knapp Center network outage. If you continue to be unable to access this system, please contact the support center at 515-271-3001 or visit service.drake.edu/its to report your issue.
At 2:00 p.m., ITS because aware of a network outage in the Knapp Center. As a result, all wired and wireless connectivity in the building is unavailable. ITS is diligently working towards a resolution. We will provide updates and will let you know when this outage has been resolved. Thank you for your patience.
ITS continues to track the issue with Windows applications disappearing or failing to start. This issue only affects locally installed applications on Windows clients. Microsoft applications running on Macs or mobile devices are unaffected. The web versions of Microsoft applications are also unaffected. Please login to myDrake to access your email and files stored in...
At 7:45 a.m., ITS became aware of an issue with applications on Windows computers disappearing or refusing to launch. This is includes Outlook, OneNote, Word, PowerPoint, Excel and web browsers such as Chrome and Edge. Other applications are likely affected as well. The problem appears to be the result of an update pushed out by...
Mediacom has reported the issues affecting access to Blackboard, email, and other Drake services are resolved. ITS has performed testing to verify access to these services are now available from the Mediacom network. If you continue to be unable to access Drake services from a Mediacom connection, please contact the support center at 515-271-3001 or...
ITS has been notified of a wide-spread Mediacom outage preventing users off campus from accessing systems such as email and Blackboard. ITS is monitoring the situation and will provide updates as they become available. To receive outage notifications by text, opt in by texting DrakeITSALERTS to phone number 226787. You first need to be signed...