At 6 a.m., ITS became aware of an outage on one of Drake’s hosting systems. This affected access to the DUGuest wireless network, certain FP&M systems, printing, and use of Bulldog Bucks. ITS was able to resolve the outage before 8 a.m. and all services have been restored. If you continue to experience any problems,...
Thank you for your patience. ITS has now resolved troubles with the Skype for Business telephone client. Vendor support for Drake’s Skype for Business system was able to identify our failed services and redirect access to another system. If you continue to experience issues, please contact the support center at 515-271-3001 or visit service.drake.edu/its to...
At 8:30 a.m., ITS was made aware of troubles using the Skype for Business desktop client. This is affecting the ability to sign-in, place calls, and receive calls using Skype for Business on Macintosh computers and select mobile devices. ITS is diligently working towards a resolution. We will provide updates and will let you know...
Thank you for your patience. ITS has now resolved the FollowMe Print (PaperCut) outage. ITS staff and our print vendor found that PaperCut was unable to connect to the BlackBoard Transactions database. If you continue to experience issues, please contact the support center at 515-271-3001 or visit service.drake.edu/its to report your issue. If you’d like...
At 9:55 a.m., ITS was made aware of a FollowMe Print (PaperCut) outage. This is impacting students’ ability to print. Faculty and staff are not affected. ITS is diligently working towards a resolution. We will provide updates and will let you know when this outage has been resolved. Thank you for your patience. If you’d...
At 11:31 a.m., ITS was made aware of an outage in print services. This affected the ability to sign-in to webprint as well as direct submission and release of print jobs. ITS was able to resolve the outage at 12:18 p.m. If you continue to experience issues, please contact the support center at 515-271-3001 or...
At 9:55 a.m., ITS was made aware of a disruption in print services. This was affecting people’s ability to send and release print jobs. ITS believes we have resolved the trouble. If you continue to experience issues, please contact the support center at 515-271-3001 or visit service.drake.edu/its to report your issue.
ITS has been made aware of issues accessing shared email accounts from select Windows Outlook desktop clients. This is affecting some people’s ability to access shared email accounts like those used in departments. ITS is diligently working towards a resolution. We will provide updates and will let you know when this interruption has been resolved....
At 5 p.m., ITS was made aware of a severed connection to Drake’s secondary data center. This is affecting roughly 25% of people’s connections to myDrake, email, and other campus services. If you are unable to initially access any of these systems, please try again. ITS is diligently working with our data center and connection...
ITS has been working to remedy occasional outages in our WordPress web publications. This is affecting sites such as OnCampus and all faculty WordPress sites at https://wp.drake.edu. ITS is diligently working towards a resolution. We will provide updates and will let you know when this outage has been resolved. Thank you for your patience.