ITS has received reports this morning of mobile device email apps no longer working with Drake email due to Microsoft changing the allowed authentication methods. To fix the issue, remove your Drake account from your email application and re-add it. The Outlook app (available for both iOS and Android) is fully supported by ITS and will provide the best experience with Drake’s email system.
To remove your Drake account from the Outlook app (both iOS and Android):
- Open the app and click on your picture in the upper left hand corner.
- Click the gear icon in the lower left corner to access Settings.
- Under Mail Accounts, select “Office 365.”
- Scroll to the bottom of the page and click “Delete Account.”
After the account has been removed, select “Add Mail Account” on the Settings screen and follow the prompts to re-add your Drake account.
To remove your Drake account from your mobile device email app, follow these instructions.
iOS Mail: Go to Settings > Mail > Accounts, select the “Exchange” account, then click “Delete Account.” Re-add the account with these instructions: https://drake.teamdynamix.com/TDClient/2025/Portal/KB/ArticleDet?ID=48127
Android Mail: Go to Settings > Passwords & accounts (or Users & accounts), select the account, then click “Remove account” and confirm with OK. Re-add the account with these instructions: https://drake.teamdynamix.com/TDClient/2025/Portal/KB/ArticleDet?ID=51985
If you have problems with these steps or continue experiencing the issue after removing and re-adding your account, contact the ITS Support Center at 515-271-3001 or by submitting an Email/Calendar Issue ticket through our service portal at service.drake.edu/its.