The ITS support center in Carnegie Hall will close for the Fourth of July holiday at 4:30 p.m. today (July 3) and re-open Monday, July 8 at 8 a.m. If you run into any tech issues over the holiday weekend, please contact our after-hours support at 515-271-3001. Thank you and have a good holiday!
Due to required maintenance on the system supporting the DUGuest network, no new sign-ons can be made from 12 to 4 p.m. today. Anyone who signs into the DUGuest network prior to 12 p.m. should remain connected. We apologize for the late notice about this work, but our vendor was unable to confirm their availability...
In March 2018, ITS implemented a change within the University’s email system, placing a label at the top of the message body for all emails coming from non-Drake senders. Designed to help recipients pay attention to the source of incoming messages and reduce the likelihood of compromise, it has made a noticeable difference in our...
Thank you for your patience. ITS has now resolved the TerminalFour outage. Website content can once again be updated. If you continue to experience issues, please contact the Support Center at 515-271-3001 or visit service.drake.edu/its for assistance.
Due to required maintenance for the end of the fiscal year, MyDUSIS, Touchnet, and Banner will be unavailable between 3 and 5 p.m. today. We apologize for any inconvenience this may cause. If you have issues accessing these systems after 5 p.m., please contact the Support Center at 515-271-3001 or submit a request at service.drake.edu/its.
At 7:30 a.m., ITS was made aware of an issue with TerminalFour, the content management system used for the Drake website. The website at www.drake.edu and all of its subsections are accessible, but anyone will the ability to update their department’s portion of the website is currently unable to make changes. ITS has reached out...
ITS has now learned that our connectivity issues are causing intermittent outages in other systems. In addition to the printing (PaperCut) server being down, there are additional connection issues with MyDUSIS and the Password Manager. ITS staff is continuing to work towards a resolution and determining if any additional systems are affected. We will provide...
ITS is currently experiencing connectivity issues with our secondary data center. This has resulted in an outage of our printing server, PaperCut. We are investigating to see if any additional systems are affected, but on-campus printing is currently unavailable. ITS is diligently working towards a resolution. We will provide updates and will let you know...
Please be aware that ITS has seen an increased number of phishing emails sent to Drake students, faculty, and staff today. These emails appear to come from current or past Drake students or other members of the Drake community. ITS staff is working to block these emails, however, in the meantime, if you receive one,...
Earlier this morning, ITS learned of an issue with Banner access affecting approximately 50% of users. At around 11:55 a.m., ITS staff restored full access. If you continue to experience any problems accessing Banner, please contact the Support Center at 515-271-3001 or visit service.drake.edu/its to report your issue.