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ITS News & Announcements

Announcing New EdTech Faculty Workshops

ITS is excited to announce the launch of a new program, EdTech workshops. These workshops are designed to support faculty in the innovative use of educational technology in teaching and learning. Our first EdTech Workshop will be held on October 19 on Mastering Student Communication. Additional workshops are already scheduled on Student Technology Use in […]
October 4, 2017

Protecting Information: We’re All in This Together

Nearly all of us want to keep the internet safe and secure – a 2016 Raytheon survey found that 86 percent of young adults think this is a responsibility that all of us share. The internet is pervasive in our lives today, and as digital citizens, we must make conscious choices to consistently protect ourselves, […]
October 3, 2017

Mac Management Outage Resolved

Thank you for your patience. ITS has now resolved the Mac Management outage. If you continue to experience issues, please contact the Support Center at 515-271-3001 or visit service.drake.edu/its to report your issue.
October 2, 2017

Mac Management Outage

At 8:00 a.m. today, ITS was made aware of our Mac Management systems outage. This is affecting the ability to access software from Self Service on Drake-owned computers as well as a few other management features. ITS is diligently working towards a resolution. We will provide updates and will let you know when this outage […]
October 2, 2017

Potential Intermittent Outages of Campus Door Access System from 5-7 p.m. Thurs., Sept. 28

Between 5 and 7 p.m. tonight, ITS will be performing an upgrade on the door access system. No downtime is anticipated, however, brief intermittent interruptions are possible with this type of upgrade. Any building access issues should be reported to Public Safety. We appreciate your patience while we perform this necessary work.
September 28, 2017

Update on ITS Testing of Mac OS Sierra 10.13

ITS waits to allow users to update their Drake owned computers until after the first two patches of a new operating system (OS) are released. This delay allows for the resolution of the majority of security issues and bugs, as well as provides ITS with a chance to test Drake systems in the new OS. […]
September 28, 2017

Printing Funds Issue Resolved

Thank you for your patience. ITS has now resolved the printing funds issue. If you continue to experience issues, please contact the Support Center at 515-271-3001 or visit service.drake.edu/its to report your issue.
September 25, 2017

Printing Funds Issue

ITS has been made aware of a printing funds issue. Printing balances are current showing $0 even when there's still money in the account. ITS is diligently working towards a resolution. We will provide updates and will let you know when this issue has been resolved. Thank you for your patience.
September 25, 2017

Equifax Breach Has Potential to Impact Millions

On September 7, 2017, Equifax announced a data breach of up to 143 million customer records, including credit card numbers and personally identifiable information (PII). Equifax has setup a website to assist individuals in determining whether or not the information was impacted by this breach, located at https://www.equifaxsecurity2017.com. In addition, experts in the information security field […]
September 12, 2017

Google Drive Outage Resolved

Google has announced that their worldwide Google Drive outage is now resolved. Here's the official statement from Google: The problem with Google Drive should be resolved. We apologize for the inconvenience and thank you for your patience and continued support. Please rest assured that system reliability is a top priority at Google, and we are […]
September 7, 2017

Google Drive Outage

ITS learned this morning that Google has a global outage involving Google Drive. This is causing either inaccessibility or slowness accessing online files. At this time Google does not know when this issue will be resolved. This affects both Google Drive through personal Gmail accounts as well as Google docs accessed through your drake.edu account. […]
September 7, 2017

Tech Tuesdays--NEW ITS program

Join ITS staff for a new program, Tech Tuesdays, on the second Tuesday of each month. All sessions will include a Q&A session (and cookies!). Each month we'll have a different topic designed to provide you with resources to use technology more efficiently in your job (and your life). Feel free to sign up for […]
September 6, 2017

Update from the chief information technology officer

Your ITS team is excited to begin the 2017-18 academic year in partnership with you. We have completed or made progress on several major projects this summer. Below are updates on improvements that have been made or are underway. ITS Service Portal: The ITS service portal offers you a rich way to engage with us […]
September 5, 2017

Widespread phishing email targeting Drake

Between 6:30 and 7:30 p.m. this evening, an email with the subject “ATTENTION REQUIRED (Health Care Notice)” was sent to a large number of faculty and staff. This was a widespread, malicious phishing email directly targeting Drake, with the link in the email directing the recipient to an external website spoofing the blueView portal in […]
August 31, 2017

Happy Fall Semester!

Want to know about new technology initiatives we launched over the summer? Or need a refresher on what Information Technology Services (ITS) can do for you? Or new to Drake? Check out the links below. ITS News & Announcements: Information on outages, new initiatives and other important information can be found at www.drake.edu/its, on our […]
August 28, 2017