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ITS News & Announcements

Planned database maintenance July 9

On July 9, ITS will be performing required patching and updates to the Oracle Database. From 7 – 9 a.m. on July 9, services like Self Service, Admin Pages, Workflow, eTranscripts, ProcessMaker, TouchNet, and other connected systems will be temporarily unavailable. We appreciate your cooperation and patience while we perform this necessary maintenance to ensure...

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ITS News & Announcements

Planned Papercut maintenance July 6

On July 6, 2023 at 4:30 p.m., ITS will be performing maintenance to campus printers and Papercut services. No outage is anticipated. Please allow 15 minutes for potential service interruptions. Thank you for your cooperation while we perform this maintenance. If you experience issues outside this window, please submit a ticket at service.drake.edu/its, call 515-271-3001,...

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ITS Alert

Microsoft Outlook service interruption resolved

The Outlook Web Access (OWA) service interruption has been resolved. Users should now be able to access their Outlook email accounts via the web browser. The desktop and mobile applications were not impacted. If you continue to experience issues, please call the Support Center at 515-271-3001, submit a ticket at service.drake.edu, or visit the lower...

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ITS Alert

Microsoft Outlook web browser service interruption

As of 8 am, ITS became aware of a widespread Microsoft issue affecting the Outlook Web Access (OWA). Users are not able to access their Outlook email accounts via the web browser. Currently, the desktop and mobile applications are not impacted. We will continue to provide updates as Microsoft works to resolve the issue. Thank...

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ITS Alert

EMS planned maintenance Wednesday, June 28

The Event Management System (EMS) will be unavailable from 12:00 p.m. Wednesday, June 28 until about 3 p.m., Thursday, June 29 while ITS migrates Drake’s self-hosted system to EMS Cloud Services. EMS will also be upgraded to the latest version at that time. Services should resume after 3 p.m. on June 29. Thank you for your cooperation...

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ITS Alert

Self Service/Banner Admin Outage – Sunday June 25, 7 a.m. – 10 a.m.

ITS will be applying mandatory security patches to our Oracle Databases starting Sunday, June 25 at 7 a.m. and lasting until 10 a.m. During this time, Self Service, Admin Pages, Workflow, eTranscripts, TouchNet, and other connected systems will be unavailable. These updates are necessary to keep our University data secure. If you experience issues outside...

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ITS Alert

Service Portal Maintenance

The ITS service portal at service.drake.edu/its is currently down for planned maintenance. This work will last most of today, Monday, June 19, 2023. No other ITS systems are being impacted by this maintenance and should be operating normally. You should be able to login to myDrake, Blackboard, Banner, all Microsoft services, and other systems without...

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ITS Alert

Self Service Interruption Resolved

Ellucian has resolved the issue with Self Service. The Self Service dashboard is now accessible to all users. Thank you for your patience. If you continue to have issues accessing Banner Self Service, submit a ticket at service.drake.edu/its, call 515-271-3001, or visit the lower level of Carnegie Hall.