Home ITS News & Announcements

Category: ITS News & Announcements

Post

Course Enrollment Issue – RESOLVED

ITS staff applied a back-end change to address last week’s Blackboard issue, but missed a step in the process and unintentionally caused today’s issue. Our team has identified the error, corrected the process, and restored all students to their courses. We’re also taking steps to review our procedures to avoid a similar situation in the...

Post
ITS Alert

Course Enrollment Issues

Around 1:30 p.m., ITS was made aware of an issue causing all students enrolled in summer classes to no longer have access to their Blackboard courses. ITS is diligently working towards a resolution. We will provide updates and will let you know when this issue has been resolved. Thank you for your patience. To receive...

Post
ITS Alert

Planned myDrake update July 21 – 28

From July 21 – 28, ITS will be performing updates to the myDrake website. If you would like to request a myDrake change, please plan to do so before or after this change freeze. The updates will be completed July 27 from 7:00 – 8:00 pm. Please allow up to one hour for potential service...

Post
ITS Alert

Blackboard Course Issue Resolved

Thank you for your patience. ITS has now resolved the issue that was causing summer students to no longer be enrolled in their Blackboard courses. If you continue to encounter issues, please visit service.drake.edu/its to report a “Blackboard Learn Ultra Issue” or call the support center at 515-271-3001. To receive outage notifications by text, opt in by...

Post
ITS Alert

Blackboard Course Issue

Around 5:30 p.m., ITS was made aware of an issue causing all students enrolled in summer classes to no longer have access to their Blackboard courses. ITS is diligently working towards a resolution. We will provide updates and will let you know when this issue has been resolved. Thank you for your patience. To receive...

Post
ITS Alert

Self Service interruption resolved

Ellucian has resolved the issue with Self Service. The Self Service dashboard is now accessible to all users. Thank you for your patience. If you continue to have issues accessing Banner Self Service, submit a ticket at service.drake.edu/its, call 515-271-3001, or visit the lower level of Carnegie Hall.

Post
ITS Alert

Self Service interruption

As of 11:30 am, ITS became aware of an Ellucian issue with Self Service. Users are not able to access Self Service through the Commonly Used Apps section of myDrake. The Self Service dashboard is still accessible through Drake-hosted platforms such as the employee and student dashboards. As Ellucian works to resolve this issue, ITS...

Post
ITS Alert

Eduroam certificate update July 8

As of July 8 at 7:00 a.m., ITS will be performing routine annual certificate updates to the eduroam network. When prompted, please click “continue” to be connected to the network. Thank you for your cooperation. If you experience connection issues, please submit a ticket at service.drake.edu/its, call 515-271-3001, or visit the lower level of Carnegie...