Thank you for your patience. ITS has now restored the systems affected by the power outage. Classrooms impacted by this outage will be in working order by end of day Friday, August 18. If you continue to have issues, please contact the support center at 515-271-3001 or submit a ticket at service.drake.edu/its.
As of 11:30 a.m., most campus systems impacted by the power outage on August 16 have been restored, including Citrix Remote Desktop. Users should now be able to access Banner using Citrix. Transact and E-accounts are in the process of being restored. Thank you for your cooperation as ITS continues to work to restore all...
The Event Management System (EMS) cloud software will be undergoing planned recovery testing on August 19 from 8:00 a.m. to 1:00 p.m. The system will be unavailable during this window. Thank you for your cooperation as EMS performs their necessary maintenance. If you continue to experience issues outside this window, call 515-271-3001, submit a ticket...
On August 16 at 10:00 p.m., there was a local power outage that affected Drake campus systems and services. Power has been restored, and ITS worked through the night to restore applications and services. Services that are still unavailable include Transact and E-accounts. Please allow several minutes for printing services to reconnect. Citrix Remote Desktop...
Around 10:30 p.m., a power outage near campus caused several ITS services to become unavailable. MidAmerican has restored power and ITS staff are diligently working to restore all campus technology services as quickly as possible.
At 1:30 p.m., ITS will be performing necessary maintenance to Papercut, the campus printing service. Please allow a fifteen-minute window for potential outages. Thank you for your cooperation. If you continue to experience connection problems, call 515-271-3001, submit a ticket online at service.drake.edu/its, or visit the lower level of Carnegie Hall. To receive outage notifications...
At 9:00 p.m., ITS will be performing necessary maintenance to Papercut, the campus printing service. Please allow a fifteen-minute window for potential outages. Thank you for your cooperation. If you continue to experience connection problems, call 515-271-3001, submit a ticket online at service.drake.edu/its, or visit the lower level of Carnegie Hall. To receive outage notifications...
As of 8:00 a.m., Mediacom resolved their connection issue regarding the Citrix Remote Desktop. Users on Mediacom networks should now able to access Citrix as normal. Thank you for your patience. To receive outage notifications by text, opt in by signing up through Bulldog Alerts in myDrake and texting DrakeITSALERTS to phone number 226787.
As of 10:00 a.m., ITS became aware of a Mediacom connection issue. Some users on Mediacom networks are not able to access the Citrix Remote Desktop. ITS will keep you informed as Mediacom works to resolve this issue. Thank you for your patience. To receive outage notifications by text, opt in by signing up through...
On Friday, July 28, from 5:00 – 7:00 p.m., ITS will be performing necessary security upgrades to the Citrix Remote Desktop system. Please plan accordingly for service interruptions during this window. Additionally, please note that Banner access through Citrix will be unavailable. To access Banner, you must be connected to a secure Drake network. Thank...