As a follow-up to yesterday’s post about the critical security flaw in MacOS High Sierra, Apple has released a patch to resolve this issue.  The patch can be downloaded and applied in the App Store: Open the App Store app on your Mac. Click Updates in the App Store Toolbar Click the Update button to […]
November 30, 2017

Thank you for your patience. ITS has now resolved the Harmon Fine Arts network outage. If you continue to experience issues, please contact the Support Center at 515-271-3001 or visit service.drake.edu/its to report your issue.
November 29, 2017

At approximately 10:40, ITS was made aware of a network outage for Harmon Fine Arts. All wired and wireless access in Harmon Fine Arts is currently down. ITS is diligently working towards a resolution. We will provide updates and let you know when this outage has been resolved. Thank you for your patience.
November 29, 2017

A major security flaw has been revealed in Apple’s latest MacOS release, High Sierra, allowing unauthorized individuals to gain full administrative rights to the computer without a password. The defect is easy to exploit, leaving many computers running the OS at risk of compromise. Drake ITS has taken steps to protect University-owned and managed computers, […]
November 29, 2017

Starting Saturday, November 25, at 4 p.m. and lasting until 6 p.m., all Banner (DUSIS) services will be unavailable. Access to blueView, MyDUSIS, DUSIS (INB) Forms, Workflow, eTranscripts, Job Submission, and ODBC (Microsoft Access) will be unavailable. This outage will allow ITS to install necessary upgrades for the Banner/DUSIS system. If you continue experiencing issues […]
November 23, 2017

Thank you to the 524 members of the campus community who took the time to participate in the 2017 ITS phishing quiz. We hope you learned more about how to spot potentially malicious emails and secure your digital life. Thanks too to all those who stopped by the ITS table in Olmsted and spun the […]
November 20, 2017

At roughly 10 a.m., ITS was made aware of people unable to login to the blueSpace website (https://bluespace.drake.edu). This is affecting access to personal and departmental file storage from the web. The Xythos Drive on both Mac and Windows computers is still working, and people may continue to access personal and departmental files there. ITS […]
November 20, 2017

Today's the final day to enter the ITS Phishing Quiz. Drake students, faculty, and staff can learn about how to identify phishing emails and fraudulent websites. Everyone who completes the quiz will be entered to win one of six prize packages. Visit www.drake.edu/its/phish today.  
November 17, 2017

Starting Saturday, November 18, at 6 a.m. and lasting until 10 a.m., all Banner (DUSIS) services will be unavailable. Access to blueView, MyDUSIS, DUSIS (INB) Forms, Workflow, eTranscripts, Job Submission, and ODBC (Microsoft Access) will be unavailable. This outage will allow ITS to install necessary software upgrades for the Banner/DUSIS system. If you continue experiencing […]
November 16, 2017

Rest assured that during this migration we are not heading south for the winter… Blackboard will be migrating to a different kind of environment without much change to our users. In order to complete the migration, Blackboard will be unavailable between December 23 and 27. Please be sure to plan accordingly for this migration timeline. […]
November 13, 2017

In preparation for upcoming campus launch of Microsoft OneDrive, ITS staff pushed the OneDrive client to Drake-owned Mac computers earlier this afternoon. There is no need to do anything with this software at this time, ITS staff just wanted to be transparent about this change. We are working with departments across campus to roll out […]
November 10, 2017

ITS would like to thank everyone for their patience as we continue working with our vendors to find a permanent solution for the issues we’ve been having with printing to Lexmark printers. We understand this issue is causing significant frustration, and we are doing all we can to resolve the problem as quickly as possible. […]
November 7, 2017

As ITS continues to work towards a more permanent resolution of our recent printing issues, we want to hear from you. Please let us know how printing has been working for faculty and/or staff in your department. Visit https://drake.qualtrics.com/jfe/form/SV_d4q1BF875MnAjhr to complete the survey by Friday at noon. We will use this feedback to determine next steps […]
October 31, 2017

Now through November 17, ITS is holding a Phishing Quiz, a contest where Drake students, faculty, and staff can learn about how to identify phishing emails and fraudulent websites. The first 300 people to take the quiz will win a certificate for a free taco courtesy of Taco Johns. Everyone who completes the quiz will […]
October 30, 2017