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ITS News & Announcements

Printing Update—ALL Printing will be down between 12:30 and 1 p.m. TODAY

To complete the next step in the resolution of the campus printing issue, our vendor has asked us to take down the printing system between 12:30 and 1 p.m. This is being done to allow for some system updates. During this time no one on campus will be able to print. Thank you for your […]
October 19, 2017

Campus Printing Update—Slow Printing

As we continue to monitor printing we are seeing systemic slowness. Some documents are printing as usual, while others are taking significantly longer than normal. ITS is continuing to work with our vendor to diagnose the root problem and fully resolve the printing issues. We will continue to keep you posted on our progress and […]
October 19, 2017

Printing Update

Thank you for your patience. ITS believes that we have resolved the printing issue, but are continuing to monitor the situation to ensure we have a lasting solution. If you continue to experience issues, please contact the Support Center at 515-271-3001 or visit service.drake.edu/its to report your issue.
October 18, 2017

Printing Outage Update--5:37 p.m.

ITS is continuing to work with our vendor on resolving the printing outage. We are continuing to see progress, but there are still sporadic printing issues. We will continue to keep you posted on our progress and will let you know when this outage has been resolved. Thank you for your continued patience.
October 18, 2017

Update on Printing Outage

ITS is still working to resolve the printing outage. While some are now able to print, we're continuing to see sporadic printing issues across campus. We are working closely with our vendor to resolve this issue. We will continue to keep you posted of progress and will let you know when this outage has been […]
October 18, 2017

Update on printing outage

ITS is continuing to work on resolving the printing outage. Select individuals may find that they are unable to print through their computer or web print. We will continue to keep you posted of progress and will let you know when this outage has been resolved. Thank you for your continued patience.
October 18, 2017

Printing Outage

At 4:15 p.m., ITS was made aware of a printing outage. This is affecting both Webprint and faculty and staff printing. ITS is diligently working towards a resolution. We will provide updates and will let you know when this outage has been resolved. Thank you for your patience.
October 17, 2017

Register for a Workshop on Mastering Student Communication on Oct. 19

ITS is excited to announce the first of a new series of EdTech workshops on Thursday, Oct. 19 on Mastering Student Communication. This workshop series is designed to support faculty in the innovative use of educational technology in teaching and learning. Taught by Karly Good and Clayton Mitchell, Thursday, Oct. 19's session will cover Blackboard, […]
October 17, 2017

ITS Phishing Quiz is Coming!

Every day, over 200,000 malicious emails are sent to Drake faculty, staff, and students. Since July 1, over 18 million malicious emails have sent to Drake.edu email addresses. Most of these have been blocked by our IT security tools, but even the best tools cannot catch every single email. That's why ITS works to educate […]
October 17, 2017

Printing Planned Outage from 5 to 6 p.m. TONIGHT, Monday, Oct. 16

ITS is upgrading the PaperCut print server from 5:00 to 6 p.m. tonight. Printing will be unavailable during this time. Once the upgrade is complete, printing should return to normal operations. Upgraded PaperCut software will help correct an issue with some of the campus Lexmark printers. We appreciate your patience while we perform this necessary […]
October 16, 2017

blueView Outage Resolved

Thank you for your patience. ITS has now resolved the outage and all blueView functions are now accessible. If you continue to experience issues, please contact the Support Center at 515-271-3001 or visit service.drake.edu/its to report your issue.
October 16, 2017

Update on Campus Internet and Online Resources Outage

ITS is continuing to work on resolving the campus Internet and online resources outage. Currently, all services have been restored except for blueView. All blueView functionality including time sheet submissions and approvals is currently inaccessible. ITS staff is diligently working to restore blueView access. We will continue to keep you posted of progress and will […]
October 16, 2017

Campus Internet and Online Resources Outage on Monday morning, October 16

After a power failure this morning at 6:36 a.m., campus Internet and online resources went down. Some online services are returning, but you may still not be able to sign in, even if you can access them. ITS is diligently working towards a resolution. We will let you know when this outage has been resolved […]
October 16, 2017

Printing Planned Outage from 5 to 6 p.m. on Monday, Oct. 16

ITS is upgrading the PaperCut print server on Monday Oct. 16 from 5:00 to 6 p.m. Printing will be unavailable during this time. Once the upgrade is complete, printing should return to normal operations. Upgraded PaperCut software will help correct an issue with some of the campus Lexmark printers. We appreciate your patience while we […]
October 13, 2017

Completed - MyDUSIS, blueView, Banner Planned Outage, Saturday, Oct 14 6 a.m. - 2 p.m.

The outage listed below was completed earlier than anticipated. At this time, all Banner (DUSIS) services, as listed below, are now available. ----- Starting Saturday, October 14, at 6 a.m. and lasting until 2 p.m., all Banner (DUSIS) services will be unavailable. Access to blueView, MyDUSIS, DUSIS (INB) Forms, Workflow, eTranscripts, Job Submission, and ODBC […]
October 10, 2017