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ITS News & Announcements

Information on the Latest Ransomware Outbreak: Petya

This week, a new outbreak of ransomware called Petya/NotPetya was released, causing chaos and infecting computer systems worldwide. Ransomware is a type of malware that encrypts files on a computer and holds information hostage in an attempt to extort payment. It typically relies on an individual to open an email with a malicious attachment or […]
June 30, 2017

Network Outage Resolved

Thank you for your patience. Shortly before 1 p.m. on Wednesday, June 28, ITS resolved the┬ánetwork outage that had been affecting the Dial Center, Kinne, Legal Clinic, former Post Office, Public Safety, University Communications, and other possible locations. Personnel in the Dial Center may continue to experience problems on their phones. If you continue to […]
June 28, 2017

Network Outage

At 11:40 a.m. on Wednesday, June 28, ITS identified a network outage. This is affecting access to campus resources from computers in the Dial Center, Kinne, Legal Clinic, former Post Office, Public Safety, University Communications, and potentially other locations. Individuals in these buildings may be able to access the Internet but cannot access on-campus resources […]
June 28, 2017

Planned Maintenance Change

ITS will be moving part of its planned monthly maintenance to Thursday, June 22nd. The maintenance window will begin at 9:00 PM and last until midnight. During this timeframe, there may be brief outages to campus services such as printing and the campus calendaring system. We appreciate your patience as ITS completes these system updates.
June 14, 2017

Automated Password Emails from Drake University

ITS has been contacted by alumni and other Drake community members who were concerned by an email they had received notifying them that their password was expiring. Even though Drake email addresses expire, Drake ID numbers do not. If you want to continue to have access to blueView for resources like tax forms, and transcripts, […]
June 6, 2017

Printing Issues for Users with Multiple Printing Accounts Resolved

Thank you for your patience. ITS has now resolved the issue of users with multiple printing accounts not being able to choose which account to print to. If you continue to have problems selecting a printing account, please contact the Support Center at 515-271-3001 or visit service.drake.edu/its to report your issue.  
June 5, 2017

Printing Issues for Users with Multiple Printing Accounts

At 10:30 a.m., ITS was made aware of an issue with printing. This is only affecting individuals who can choose from multiple FOAPALs when they print. Users are currently able to print to their primary FOAPAL only. ITS is diligently working towards a resolution. We will provide updates and will let you know when this […]
June 5, 2017

Emailing requests to ITS

With the new IT Service portal that ITS launched last week, you can no longer automatically create requests by emailing ITS. Requests can be submitted online at service.drake.edu/its, by calling 271-3001, or by visiting the IT Support Center in the lower level of Carnegie Hall. Once your request has been submitted, you will receive an […]
May 31, 2017

New IT Service Portal and ITS Website

Having a problem with technology? Want to find out what ITS can do for you? Visit the brand-new IT service portal at service.drake.edu/its to report a technology issue, review self-help information in our knowledge base, or see what services ITS offers. Learn how to use this new site at Using the IT Service Portal (How-to). […]
May 23, 2017

Large Ransomware Attack Against Individuals and Companies Across the Globe

On Friday May 12, a large-scale ransomware attack was launched, affecting individuals and companies all over the world. This attack takes advantage of unpatched computer systems and uses an exploit to lock computer files, making them inaccessible until a the victims pay ransom to the attackers. Attacks like this have become common in the past […]
May 16, 2017

Come and Learn about the New ITS Service Portal

ITS is launching a new service portal on May 23. This site will allow faculty, staff, and students to learn about technology services available, browse our knowledge base for how-to technology guides, or get assistance with an issue. We anticipate that using this portal will help resolve issues faster, and improve campus communication. ITS is […]
May 9, 2017

Google Docs Phishing Email Follow Up

On Wednesday May 3, a phishing email was sent to many Drake faculty, staff, and students, and was widely distributed across the internet, which appears to be an invitation to view a Google Doc. The "From" address may seem familiar to the recipient, however the "To" address is always hhhhhhhhhhhhhhhh@mailinator.com. A button graphic uses Google's […]
May 9, 2017

blueView Maintenance from 10 to 11 p.m. on Tuesday, May 2

ITS needs to do essential maintenance on the blueView system. Though we don't anticipate any problems, there may be intermittent blueView outages on Tuesday, May 2 between 10 and 11 p.m. We appreciate your patience while we perform this necessary work. If you continue to have any issues after the planned maintenance window, please contact […]
May 9, 2017