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ITS News & Announcements

Intermittent blueView Access Issues

This morning, ITS was made aware of individuals having issues accessing blueView. Some people are unable to log in completely, while other are encountering problems once logged in. ITS is diligently working towards a resolution. We will provide updates as we can. Thank you for your patience.
April 19, 2018

Intermittent Network Outages Tonight Between 10 p.m. and 6 a.m. (April 6-7)

Drake has been made aware of a critical vulnerability that needs to be patched immediately to reduce the risk of unauthorized access to campus systems and information. ITS will be applying this patch between 10 p.m. tonight and 6 a.m. tomorrow morning. As a result, network access, including access to the internet, may be intermittent […]
April 6, 2018

Shared File Storage Outage Resolved

Thank you for your patience. ITS has now resolved the shared file storage outage. If you continue to experience issues, please contact the Support Center at 515-271-3001 or visit service.drake.edu/its to report your issue. If you’d like to receive these notifications via text message, opt in by texting DrakeITS2018 to phone number 226787.
April 4, 2018

Shared File Storage Outage

At 8:23 a.m. ITS was made aware of an intermittent shared file storage outage. This is affecting files shared within academic units. These files may be identified as being stored on the Z, P, or T drives. ITS is diligently working towards a resolution. We will provide updates and will let you know when this […]
April 4, 2018

Protect Your Identity During Tax Time and Beyond

According to the US Department of Justice, more than 17 million Americans are victims of identity theft each year. As the 2017 tax filing deadline draws near, put the following tips into practice and reduce the chance that you'll be one of them. Freeze your credit. Contacting the three major credit bureaus and placing a freeze […]
March 30, 2018

Opt in to receive ITS outage notifications via text

Faculty, staff, and students are invited to opt in to a new text message service to receive alerts regarding unexpected technology outages. Opt in by texting DrakeITS2018 to phone number 226787. Text messages will only be sent between the hours of 7:30 a.m. and 9 p.m. This new notification system is in addition to ITS’ […]
March 28, 2018

blueView Outage Resolved

Thank you for your patience. ITS has resolved the blueView outage and we have removed the temporary web page. We will continue to monitor the system over the weekend. If you experience issues accessing blueView, please contact the Support Center at 515-271-3001 or visit service.drake.edu/its to report your issue. If you would like to receive […]
March 23, 2018

Temporary Links to Campus Resources Now Available

ITS staff is still working to restore blueView, but we have now provided access to key campus services including MyDUSIS at blue.drake.edu. From there you will sign in to get access to make payments, view your email, visit Blackboard, view time sheets and leave reports, among other functions. In order to ensure that you can […]
March 23, 2018

blueView and MyDUSIS Outage Update

ITS is continuing to work on resolving the blueView and MyDUSIS outage. Our focus is on restoring access to key systems. We will continue to keep you posted on progress and will let you know when this outage has been resolved. Thank you for your continued patience. If you’d like to receive these notifications via […]
March 23, 2018

blueView Outage

Shortly before 11:43 p.m. Thursday evening, ITS identified troubles resulting in a substantial outage of the blueView campus portal. This is affecting all access to blueView; in some cases this is also inhibiting the use of applications normally accessed by clicking through blueView. ITS is diligently working towards a resolution. We will provide updates and […]
March 23, 2018

VDI Outage Resolved

Thank you for your patience. ITS has now resolved the VDI outage. If you continue to experience issues, please contact the Support Center at 515-271-3001 or visit service.drake.edu/its to report your issue. If you’d like to receive these notifications via text message, opt in by texting DrakeITS2018 to phone number 226787.
March 22, 2018

Update on VDI Outage

ITS is continuing to work on resolving the VDI outage. At this time both applications and desktops through the Citrix Receiver client and vdi.drake.edu web storefront should be available on-campus. Neither applications nor desktops will be available from off-campus as we continue to work toward full remediation. We will continue to keep you posted of […]
March 22, 2018

VDI Outage

At 10:35 a.m., ITS was made aware of a VDI outage. This is preventing people from launching new applications or opening new desktop sessions from Citrix Receiver or the vdi.drake.edu web-based storefront. Applications and desktops that were launched prior to 10:35 a.m. should be unaffected. ITS is diligently working towards a resolution. We will provide […]
March 22, 2018

Office 365 Account Maintenance

This week ITS is upgrading the system responsible for creation, synchronization, and maintenance of accounts in Office 365. Drake uses Microsoft Office 365 for services including email, calendaring, contacts, and cloud storage. While we don’t anticipate any issues due to this maintenance, it’s possible that a small number of accounts could be briefly disabled. This […]
March 16, 2018

Update on Issues with Enrolling in ITS Opt-in Notifications

We have learned that in addition to some Android devices, there may be particular issues for people on the Sprint network. Our vendor is still investigating the cause of the issue. We apologize for any inconvenience this is causing and will provide an update when we know more. Thank you!
March 13, 2018