Newsroom

Home  »  Newsroom  »  Drake News  »  ITS News & Announcements

ITS News & Announcements

Completed - Banner Planned Outage from 8 a.m. - 12 p.m. Saturday, August 5

ITS has completed the change of system passwords on our Banner ERP system. Users may begin to access blueView, MyDUSIS, DUSIS (a.k.a INB/Banner Forms), Job Submission, ePrint, and ODBC starting at 10:45 a.m. on Saturday, August 5. Password changes are an important part of the overall IT security strategy to protect campus data. We appreciate […]
August 5, 2017

Banner Planned Outage from 8 a.m. - 12 p.m. Saturday, August 5

ITS will be changing system passwords on our Banner ERP system. As a result, access to blueView, MyDUSIS, DUSIS (a.k.a INB/Banner Forms), Job Submission, ePrint, ODBC, and Workflow will be unavailable between 8 a.m. and 12 p.m. on Saturday, August 5. Password changes are an important part of the overall IT security strategy to protect […]
August 3, 2017

Automated Password Emails

ITS has been contacted by alumni and other Drake community members who were concerned by an email they had received notifying them that their password was expiring. Even though Drake email addresses expire, Drake ID numbers do not. If you want to continue to have access to blueView for resources like tax forms, and transcripts, […]
August 3, 2017

Blackboard Outage Planned for Saturday, July 29 from 5:30 a.m. to 1:30 p.m.

ITS will be making an update to Blackboard on Saturday morning, July 29. As a result, access to Blackboard will be unavailable between 5:30 a.m. and 1:30 p.m. This upgrade is being made to resolve ongoing issues with discussion boards and wikis. We appreciate your patience while we perform this necessary work. If you continue […]
July 27, 2017

Outage of blueSpace Resolved

Thank you for your patience. ITS has resolved issues with accessing files in blueSpace. If you continue to experience issues, please contact the Support Center at 515-271-3001 or visit service.drake.edu/its to report your issue.
July 25, 2017

Outage of blueSpace

At 4:10 p.m., ITS was made aware of blueSpace (a.k.a. Xythos) becoming unavailable. This is affecting access to personal and shared files stored in blueSpace. ITS is diligently working towards a resolution. We will provide updates and will let you know when this outage has been resolved. Thank you for your patience.
July 25, 2017

Outage of Off Campus Authentication Services Resolved

Thank you for your patience. At approximately 4:30 PM on July 24, ITS resolved issues with authenticating to services from off campus. If you continue to experience issues, please contact the Support Center at 515-271-3001 or visit service.drake.edu/its to report your issue.
July 25, 2017

Outage of Off-campus Authentication Services

At 2:30 p.m., ITS was made aware of off-campus authentication services becoming unavailable. This is affecting off-campus access to email and calendaring (Office 365), Admissions data collection services (Slate), ticketing and service requests (TeamDynamix), Math placement exams (Aleks), and course evaluations (CampusLabs). ITS is diligently working towards a resolution. We will provide updates and will let you […]
July 24, 2017

Outage of Password Manager and select websites Resolved

Thank you for your patience. ITS has now resolved the troubles validating identity with SMS (TXT messages) in the Password Manager. If you continue to experience issues, please contact the Support Center at 515-271-3001 or visit service.drake.edu/its to report your issue.
July 19, 2017

Outage of Password Manager and select websites

At 8:30 a.m., ITS was made aware of problems validating security questions through SMS (TXT messages) in our Password Manager. We have identified a resolution and are working on implementation. In the process the Password Manager and other select websites will be temporarily unavailable. These sites include faculty.cbpa.drake.edu, cphs-web.drake.edu, informatics.drake.edu, live.drake.edu, and off-campus document access through documents.drake.edu. ITS […]
July 19, 2017

What's Your Personal Backup Plan?

Mobile phones, tablets, and laptops continue to provide us with the opportunity to work "on the go," but this added convenience can also mean greater risk. These personal devices are making it easier to store and access both personal and University information, but they are also easy to steal or misplace. Do you know what […]
July 17, 2017

blueView and blueSpace Planned Outage from 6:00-7:00 a.m. 7/16

ITS is making updates to the network that will cause access to blueView and blueSpace to be unavailable for 15-30 minutes on Sunday, July 16. Outages for each of these systems will happen sometime during the maintenance window of 6:00-7:00 a.m. No other systems should be affected. We appreciate your patience while we perform this […]
July 13, 2017

IT Service Portal Search Issue Resolved

The search function in the IT service portal is once again functioning as expected. We appreciate your patience while we worked with our vendor to resolve this issue. If you continue to experience issues, please contact the Support Center at 515-271-3001 or visit service.drake.edu/its to report your issue.  
July 12, 2017

IT Service Portal Search Issue

ITS has been made aware of an issue with the search function in the IT service portal. Our vendor recently made an update and as a result, the search function only works for knowledge base articles and not for services. ITS is diligently working with our vendor to find a resolution. In the meantime, the […]
July 7, 2017

Drake Card Planned Outage on Saturday, July 8 and Sunday, July 9

ITS needs to make an important upgrade to the system that controls Drake Cards. As a result, access to the following services will be unavailable on July 8 and 9: Student printing Laundry services Bulldog Bucks usage and management Dining and vending services using Bulldog Bucks Using Bulldog Bucks to pay for Uber rides There […]
July 5, 2017