Thank you for your patience. ITS has come up with a short-term solution that allows Drake faculty and staff to print directly to Lexmark printers from their Drake-owned computers. We are continuing to work with our vendor on a permanent resolution.
There are now Lexmark-specific printer drivers that can be downloaded and installed on Drake-owned computers. Please note that any print jobs sent to these Lexmark print queues will ONLY be able to be released at Lexmark printers. You can also still print to Lexmark printers via web printing.
Step by step instructions on downloading these can be found at:
- Installing Lexmark-Specific FollowMe print drivers on Windows (How-to) at https://drake.teamdynamix.com/TDClient/KB/ArticleDet?ID=41196
- Installing Lexmark-Specific FollowMe print drivers on Mac (How-to) at https://drake.teamdynamix.com/TDClient/KB/ArticleDet?ID=41199
If you run into any difficulties installing these Lexmark-specific drivers, please either contact the Support Center at extension 3001 or submit a Print Software Installation assistance request via the IT Service portal at https://drake.teamdynamix.com/TDClient/Requests/ServiceDet?ID=14753.